Service Representative Customer

Russ Mayer 419-***-**** **********@*****.***

Skills & Abilities

Reliability Strong communication & problem-solving skills Maintain Employee Files Hiring of employees

Onboarding of new employees Microsoft Computer Skills Document retrieval, preparation and storage

Empathy towards customers’ needs and concerns Ability to manage multiple tasks Active Listening

Record keeping of member files Developed goals for retail depts. Compliance with store and company policies

Education

Ohio State University, Marion/Mansfield

English, Education No degree

St. Leo’s College, St. Leo, Florida

Psychology, Physical Education No degree

1983-7

Experience

Quantum Health Patient Service Representative Dublin, Oh 3/2022-3/2024

Took Inbound/Outbound calls from members, physician offices, hospitals about health plan

Verified benefits, created authorizations for treatment, asking probing questions

Investigate financial discrepancies and claim issues for members & medical professions

Aetna, Inc. Customer Service Representative New Albany, Oh 10/2014-11/2021

Took Inbound/Outbound calls from members, physician offices, hospitals about health plan

Provides customized interaction based on customer preference and individualized needs

Educates and assists customers on various elements of benefit plan information

Resolves issues without or with limited management intervention

Documents & tracks all contacts, events, & outcomes with clients using appropriate systems

Q2Administrators QIC Coordinator New Albany, Oh 1/2007-10/2014

Performing external and internal distribution of mails

Carrying out, sorting and delivering all inbound packages and mails.

Working on office supplies & papers; & picking up & delivering record retention boxes.

Managed staff of 8-10 in all processes, trained new employees

Superior In-Home Care, Inc. Alternate A Pensacola, FL 6/1998-2005

Hired all non-nursing staff

Scheduled Certified Nursing Assistants

Managed & updated all employee files for compliance with company, OSHA, Federal & State guidelines

Completed payroll information

Billed for Medicaid visits for company, ordered supplies, distributed paychecks

Meijer Mansfield, Ohio Team Lead Photo/Video dept. 4/1995-10/1997

Scheduled staff of 8 to run dept.

Processed photos for customers

Provided maintenance on machines as could, called vendors when needed

Ordered supplies for dept., kept current on standards and new products

Maximize the store profitability and customer satisfaction while protecting company assets

Made calls to customers about pickups, order issues and outstanding balances or late videos

Kept dept. clean, followed OSHA standards

Floor Associate (Wal-Mart) worked in Toy and Garden center 11/1997-6/1998

Greeting customers and offering assistance

Assisting customers find products that they are needing

Stocking merchandise on shelves, knowledgeable about products

ran register with no discrepancies

Other job experiences

Installed Medical Alert systems (Heritage Home Health)

Pizza Delivery (Domino’s Pizza)

Head Cook (Camp Wanake) 1 summer

Summer camp counselor (Camp Wanake) 4 summers

Cook (Granter’s Deli and Rocky’s Pub)

Leadership

I currently provide leadership in Morrow County through their 4-H program: I serve as a 4-H advisor to a local club, Adult staff during summer 4-H camp, Jr. Fair Board Advisor of two departments; Red Cross platelet donor, leadership in my local church (teaching and leading worship); trustee for Morrow County Farm Bureau and treasurer of Disaster Relief Haulers. I am a former Boy Scout Scoutmaster and Literacy Volunteer of America reading coach. I volunteer at the Capitol Theatre.

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