Project Manager Business Analyst Release Manager Change Manager
Resume:
SKILLS
LAUREN HOOPER
EXPERIENCED CHANGE, RELEASE AND PROJECT MANAGER
PROFESSIONAL SUMMARY
Experienced leader who can plan, coordinate, and execute projects, changes, and releases across various environments and platforms with a good knowledge of the software development and operations processes. Oversight for testing, validating, verifying, communicating, and documenting the changes and releases. Good at working with cross-functional teams, communicating well, and making decisions in challenging situations. Flexible and transformational leader who can work alone or with others, create effective presentations, and develop opportunities that support organizational goals.
EXPERIENCE OVERVIEW
CHANGE DELIVER AND RELEASE MANAGER
Brunswick Corporation
PROJECT MANAGER/SCRUM MASTER AND BUSINESS ANALYST
Moraine Park Technical College
BUSINESS PROCESS ANALYST
Plyco Corporation
PROJECT MANAGER/BUSINESS ANALYST Consultant
BUSINES SYSTEMS ANALYST
Network Health
BUSINESS ANALYST III SHAREPOINT
Bemis
SHAREPOINT PROJECT LEAD
The Grande Cheese Company
Certified Scrum Master
Lean Six Sigma
Change Management
Release Management
Project Management
Cost Management
Data Analysis
Process Improvement
C O N T A C T
********@*****.***
https://www.linkedin.com/in/lauren-hooper-msolq-ab92609
Fond Du Lac, WI
E D U C A T I O N
MARIAN UNIVERSITY
MSOLQ-Organizational Leadership & Quality
MARAIN UNIVERSITY
BSBA-Business Mgmt. & Marketing
WORK EXPERIENCE DETAILED
Change Delivery and Release Manager
Brunswick - Remote
May 2022 to August 2024
• Organize and facilitate release of software packages, application and infrastructure changes on premise and cloud supported.
• Prepare and coordinate SaaS releases (I.e., Microsoft Dynamics, UKG).
• Work with development and product owners to understand what is in the release and publish release notes.
• Control the software delivery process.
• Coordinate with the quality assurance team to ensure releases are fully tested.
• Coordinate the release schedule and resources required, defect backlogs, planned releases, and infrastructure updates.
• Lead the Go-Live activities to deploy the software successfully.
• Plan and provide weekly updates on the change and release activities.
• Proactively identify and comply with all compliance and regulatory processes.
• Manage, track and control incoming requests for changes from delivery and customers. Function as a gatekeeper for backporting requests.
Project Manager/Scrum Master and Business Analyst
Moraine Park Technical College - Fond du Lac, WI
November 2018 to May 2022
• Agile “go to expert” for the Enterprise Systems Team
• Utilize technical and business understanding to design and implement creative processes and system solutions
• Facilitator for the Enterprise Systems Project Prioritization Cross-Functional Steering Committee.
• Develop and maintain strong relationships with key business owners and subject matter experts in the delivery of key IT initiatives.
• Utilize technical and business understanding to design and implement creative processes and system solutions.
•Prepare detailed specification documents to communicate the functional and technical requirements to the IT development group.
• Coordinate and participate in necessary testing efforts, including the design and execution test scripts and end user acceptance testing.
• Provide documentation and training to SMEs and end users on existing functionality and newly developed enhancements.
•Perform system cutover and post go-live support activities.
•Utilize problem-solving skills to identify and address process gaps and troubleshoot and resolve system issues.
Business Process Analyst
Plyco Corporation - Elkhart Lake, WI
April 2018 to November 2018
•Project Coordinator for the implementation of the Syteline ERP system.
•Provide high level support to the Project Sponsor and make decisions in the Project Sponsor’s absence.
•Work with systems users and management to determine appropriate system configuration and setup.
•Coordinate the data conversion process.
•Create and implement custom features to the ERP systems.
•Assist with testing new releases prior to use in a production environment.
• Assign appropriate system access to users at various levels throughout the organization and its partners.
•Thoroughly understand business practices and procedures in order to design, develop, and maintain automated workflow processes.
•Created documentation and procedures guidelines and training for ERP systems users.
•Created the training plan, goals, and outcomes for all employees based on role and anticipated use of the new ERP system.
•Define user needs and develop data processing solutions.
•Analyze and troubleshoot system issues reported by end users.
•Design, develop and maintain reports used by systems users.
•Design, develop and maintain pricing, costing and product configuration features.
Project Manager/Business Analyst-Portals and Collaboration (SharePoint)
Consultant - Remote
September 2017 to March 2018
•Responsible for front line contact with client representatives on all project related issues for entire life cycle.
•Provide project status reports and/or meeting notes to client.
•Facilitate client and internal meetings (kick-off, status, ad-hoc).
•Responsible for implementing continuous improvement strategies.
•Responsible for setting up projects (SL, VSTS, OneNote, SharePoint)
•Approve project invoices
•Responsible in managing overall implementation lifecycle of a project and its resources.
•Monitor project scope, budget, timeline, and risks.
•Responsible for managing the budget including managing of forecasts against actual, travel and expenses, and collection of receivables.
•Project Issue Management
•Provide consultation on complex projects and be considered a top-level contributor/specialist.
•Coach and mentor resources through the project life cycle.
•Manage the project management responsibilities between multiple projects.
• Work with business users to solve business issues and identify opportunities for improved business solutions.
•Perform various administrative tasks including status reports, time recording, etc.
Business Systems Analyst
Network Health
June 2016 to September 2017
•IT production support for the Finance and Quality Improvement departments.
•IT Administrator for Microsoft Great Plains (ERP) and Jet (Premium Billing) applications.
•Coordinated and monitors the development, implementation, evaluation, and maintenance of business applications and projects.
•Worked as a liaison to elicit, analyze, communicate, and validate requirements for changes to processes, policies, and information systems.
•Understood business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals.
•Analyzed the business issues and data challenges within business operations, identifying strengths and weaknesses, offering suggested areas for improvement.
•Coordinated and facilitates communication between teams within the IS department and business operations departments.
•Maintained effective communication with software vendor to ensure that Network Health specifications for new functionality, identified system defects, and system implementation schedules are met.
•Acted as technological resource to project team. Research solutions, reporting findings to team.
•Advised team on possible impact on other Network Health systems and processes.
•Lead testing efforts ensuring issues are identified, tracked, reported on, and resolved in a timely manner.
•Lead Business System Analyst aligning with Risk Adjustment and Quality Improvement on the implementation of the Inovalon platform.
Business Analyst III SharePoint
Bemis
February 2014 to April 2016
•Developed training programs and course materials for company of over 17,000 employees.
•Conducted classroom training sessions, webinars, and informal Q & A sessions for employees across several departments.
•Wrote and revised training manuals and training materials to reflect changing training requirements
•Three main SharePoint job duties; Project Manager, Business Analyst and ongoing support for all SharePoint projects and issues.
•In charge of scheduling for the SharePoint environment including workload of all SharePoint related roles.
•Managed Microsoft Office SharePoint Server 2013 projects/solutions.
•Wrote and enforced SharePoint Governance Plan.
•Designed the environment architecture, web apps, site collections, and sites.
•Created and maintained the SharePoint vision, strategy, policies, and best practice.
•Completed a migration of 1,900 sites from 2007 to 2013.
•Created Forms and Workflows using InfoPath and SharePoint Designer to automate and simplify processes.
•Team member of the SDLC creation for the Bemis IT department.
•Translate business requirements into IT solution design.
•Write and execute functional requirements and develop test plans.
•Mentor and develop expertise in other BA's and PM's.
SharePoint Project Lead
The Grande Cheese Company
June 2012 to February 2014
• Coordinated with managers and employees in various businesses units to determine SharePoint program training goals and needs.
• Developed company and department specific training sessions to meet individual training requirements.
• Conducted one-on-one ad group training sessions.
•Created the companies SharePoint user Guide, Quick Desktop Tip Guide, and all SharePoint training materials.
• Manage Microsoft Office SharePoint Server 2010 projects/solutions.
• Operational oversight and point of contact for end users for SharePoint functions and features.
• SharePoint administration.
• Created the SharePoint governance, enterprise vision, strategy, policies, and best practice.
• Provides functional and technical mentoring to functional business areas.
• Provide end-user guidance in best use practices and operational oversight.
• Assist in the process of prioritizing, planning, functional business area SharePoint projects.
• Responsible for leading /organizing an internal SharePoint user group.
• Play an advocate role for the organization for SharePoint benefits, features, functions, and capabilities.
• Improve operational efficiencies and automate business processes by developing electronic workflow solutions.
Business Analyst
Society Insurance
June 2011 to June 2012
•Create and implement enterprise architecture to bridge the gap between the business and IS.
•Define, implement, and assist Application Development Quality Assurance (QA) and Regression business system testing.
•Enable, promote, and improve Application Development and Project Management processes.
•Develop solutions for business systems' implementations and need alterations.
•Write detailed descriptions of user needs, program functions, and steps required to develop or modify computer systems.
•Assists business departments with eliciting detailed system requirements in a manner that seeks to improve existing business processes.
FTD Database Specialist
The Nielsen Company
December 2003 to June 2011
•Elicited business requirements from three national clients (Ocean Spray, Sara Lee, and Georgia Pacific) on database needs.
•Wrote and executed the business requirements while maintaining tight budget and time constraints.
•Managed the development team in an offshore environment.
•Managed the end-to-end Client deliverable process including new product coding, Client Instruction
•Ensured the client receives the correct error free database on the first on time delivery.
•Responsible for accurate reporting of the end-to-end Features Client deliverable process.
•Prioritized workload to insure weekly close obligations.
PROFESSIONAL ORGANIZATIONS
WoW-Women on Water
General Member
SWE-Society of Women Engineers
General Member
Women in Technology Fox Valley
Founding Member, Membership Committee, and General Member
Young Professionals of Fond du Lac
General Member
The American Society for Quality (ASQ)
General Member
Fond du Lac Jaycees
General Member, Vice President, President, and COB
Wisconsin Jaycees
Project Manager
PROFESSIONAL TRAINING AND CLASSES
Professional Scrum Master 1 -PSM1 certified (scrum.org)
Green Belt Training
CIPEC Project Management - Project Manager Course & Process Owner Course
SharePoint Designer Level 1 & 2 (MLT)
ControlPoint (Axceler Academy)
InfoPath & SharePoint 2010 N0-Code Workflow Deep Dive (SharePoint Solutions)
SharePoint Foundations 2010 Level 1 (MLT)
Developing Requirements with Use Cases & Business Analyst Boot Camp (ASPE)
AINS 23 Commercial Insurance
AINS 21 Property and Liability Insurance Principles
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