Customer Service Help Desk

Donald J. Netherton

PROFILE

I am an experienced professional with an abundance of business skills looking for a career change to enhance my earning potential.

EXPERIENCE

COURIER, FEDEX; SALINA, KANSAS ~ 2016 - PRESENT

Provide exceptional customer service for delivery and pickup of customer packages, through a variety of delivery services. Managed several routes with precision and accuracy for optimal efficiency.

SALESMAN, RICOH; TEMPE, ARIZONA ~ 2014 - 2016

I serviced a customer base in an assigned territory, in addition to that I grew the customer base in the territory through cold calling, call blitzing, email blitzes, and sales events. I also used other sales techniques to increase the customer base and significantly increased sales revenue as well as customer base in my territory.

CARRIER, USPS; FLAGSTAFF, ARIZONA ~ 2004 - 2014

Acquired a high level of customer service skills by having contact with people and customers on an everyday basis. Obtained a high degree of reliability by managing up to five routes at a time.

INFORMATION TECHNOLOGY SPECIALIST, EMPRISE BANK; WICHITA, KANSAS ~ 1998 - 2004

Provided customer service on the Help Desk for the company, in addition to that I was responsible for the companies disaster recovery program while managing the second shift operations of the banks data center.

EDUCATION

University of Northern Colorado, Greeley, Colorado - BS in Business with an emphasis in Management Information Science.

SKILLS

•CompTIA A+ Certification.

AWARDS

All conference honorable mention - basketball, Northern Conference, Colorado.

1721 LONG MEADOW RD WYLIE, TEXAS 75098 928-***-**** ***.*.*********@*****.***

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