Customer Service General Manager
Resume:
DarVerne Ty'Derah Taylor
**** ***** ** *** ** Aiken Sc 29801
Desire Job Type: Full Time
Authorized to work in the US for any employer
Work Experience:
General Manager
Community Choice Financial- Aiken Sc November 2023 to present
Responsibilities: Work to meet your team's sales goals by selling loan/pawn products to consumers, identifying local marketing strategies, leveraging business to business partnership opportunities, obtaining following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions, Assists Restaurant Manager in recruiting, interviewing, and hiring team members, Conducts performance appraisals, takes disciplinary action, motivates and trains, Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program, Ensures food quality and 100% customer satisfaction, Ensures complete and timely execution of corporate & local marketing plans, Has authority to hire and fire (or participate in those decisions), Champions recognition and motivation efforts.
Customer Service Rep 1
Evicore Healthcare- (Work From Home) November 2022 to September 2023
Responsibilities Inputting medical codes for customers with different health insurance such Aegna, Cigna, Blue Cross Blue Shield and etc. Nurses and Doctors call in to insure that customers is covered by certain insurances before completing their surgeries and doctor appointments.
Data Entry Clerk
Emerson (ASCO) — Aiken Sc- January 2020 to November 2022
Responsibilities: Investigating missing parts for projects being built. Making sure whatever amount is in the computer system is what on the selves for my co workers who is picking and building the project. Costing inventory meaning every piece of parts being used we have to input the costing of them as well. Our company sells materials to other companies as well.
Store Manager
TitleMax Loans — Barnwell SC - September 2019 to January 2020
Responsibilities: Work to meet your team's sales goals by selling loan/pawn products to consumers, identifying local marketing strategies, leveraging business to business partnership opportunities, obtaining referrals, participating in community events, and more, Develop customer relationships and provide unrivaled customer service in order to build new business, maintain store profitability, and further brand loyalty and recognition, Learn how to supervise Customer Service Representatives and how to help coach and develop in order to maximize the team's potential, Maintain customer information in the Point of Sale system with integrity to ensure transactions and private details remain protected, Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
Guest Service Representative
Homewood Suites- Augusta Ga- July 2018 to September 2019
Responsibilities: Work to meet your team's sales goals by selling loan/pawn products to consumers, identiMng local marketing strategies, leveraging business to business partnership opportunities, obtaining referrals, participating in community events, and more, Develop customer relationships and provide unrivaled customer service in order to build new business, maintain store profitability, and further brand loyalty and recognition, Learn how to supervise Customer Service Representatives and how to help coach and develop in order to maximize the team's potential, Maintain customer information in the Point of Sale system with integrity to ensure transactions and private details remain protected, Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
Guest Service Representative
Hampton Inn - Point South SC - March 2016 to July 2018
Responsibilities: Greeting guests upon arrival and making them feel welcomed, Administering check-ins and check-outs, providing front desk services to guests, Assigning rooms and taking care of administrative duties, Delivering mail and messages, processing guest payments, Coordinating with bell service and staff management, Being a source of information to guests on various matters such as transport and restaurant advice, Processing meal and beverage requests, Accommodating general and unique requests, Diffusing conflict or tense situations with guests
Shift Supervisor
Pizza Hut — Hampton SC - June 2014 to February 2016
Responsibilities: Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards, Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met, Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions, Assists Restaurant Manager in recruiting, interviewing, and hiring team members, Conducts performance appraisals, tü,es disciplinary action, motivates and trains, Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program, Ensures food quality and 100% customer satisfaction, Ensures complete and timely execution of corporate & local marketing plans, Has authority to hire and fire (or participate in those decisions), Champions recognition and motivation efforts.
Cashier
Bilo — Hampton SC - July 2013 to September 2014
Responsibilities: Maintains records of financial transactions by establishing accounts; posting transactions; ensure legal requirements compliance, Develops system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures, Maintains subsidiary accounts by veriMng, allocating, and posting transactions, Balances subsidiary accounts by reconciling entries, Maintains general ledger by transferring subsidiary account summaries, Balances general ledger by preparing a trial balance; reconciling entries, Maintains historical records by filing documents, Prepares financial reports by collecting, analyzing, and summarizing account information and trends, Complies with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions, Contributes to team effort by accomplishing related results as needed.
Education:
Allendale Fairfax High School — Allendale SC — 2007 to 2010
Allen University —Columbia Sc- August 2010 -2013
USC Salkehatchie-Allendale Sc- August 2014-2015
Skills:
Microsoft Office (5+ years)
Microsoft Word (5+ years)
Microsoft Excel (5+ years)
Microsoft PowerPoint (5+ years)
Leadership (5+ years)
Management (5+ years)
Organization (5+ years) Communication (5+ years)
Contact this candidate