Data Entry Customer Service

IR

INDIA ROY

*****.*****@*****.*** 717-***-**** Silver Spring, MD 20901

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Office Management

Data Entry

Administrative Support

Staff Management

Bookkeeping

Customer Service

Warehouse Safety

Receiving Procedures

Loading and Unloading

Attention to Detail

Punctual and Reliable

US Driver's License

Microsoft Office Suite

Clerical Support

Verbal and Written Communication

Database Administration

Organization Skills

Wal-Mart Supercenter Washington, DC

DSD Receiver

08/2016 - 01/2023

Resolved problems related to incorrect or damaged shipments from vendors in a timely manner.

Received product deliveries and supplies from distribution centers and other suppliers.

Maintained cleanliness of warehouse receiving area. Verified counts against packing slips and invoices to ensure accuracy prior to accepting deliveries.

Created labels for products received based on specific customer requirements.

Stocked received merchandise in retail area and arranged to promote sales. Communicated with vendors regarding any damaged goods or shortages in orders received.

Ensured all safety protocols were followed while operating forklift or other material handling equipment .

Interacted with customers to provide excellent service when necessary during receiving process.

3 Point Teks GlenDale, MD

Office Manager

03/2012 - 07/2016

Maintained filing system for records, correspondence and other documents.

Answered phone calls, responded to emails, routed mail and coordinated courier services.

Managed office inventory and placed new supply orders. Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel. Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Summary

Skills

Experience

Monitored payments due from clients and promptly contacted clients with past due payments.

Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

Supervised staff members, organized schedules and delegated tasks. Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Used judgment and initiative in handling confidential matters and requests.

Handled scheduling and managed timely and effective allocation of resources and calendars.

Elevated customer satisfaction ratings by promptly resolving client and case issues.

Duval High School Lanham, MD

High School Diploma

04/2006

References available upon request.

Education and Training

References

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