Customer Service Material Handler
Resume:
Dia’Monique Ward
Gilmer, TX *****
************@*****.***
• I’ll apply commitment to quality by doing things right the first time in order to avoid defects from reaching customers or requiring internal rework.
• I also have the ability to communicate professionally in a conversational mannerwhileutilizingall available resources to ensure customer satisfaction.
• I exceed my customers needs.I’m reliable I make sure I problem solve, act with integrityandbededicated tomaking a difference towards my customers.
• I’ll use computers, automated systems, and a variety of software
• I’ve successfully complete training and retain information that is taught
• Make sure to maintain call quality and compliance
• Therefore I’ll follow guidelines regarding goals, attendance, policies, and procedures
• I type 45 wpm on the computer
• I’m a multitasker with great listening skills, telephone etiquette and complaint resolution. Authorized to work in the US for any employer
Work Experience
Machine Operator/Material Handler
Amazon Warehouse-Arlington, TX
December 2023 to April 2024
I’ll set up the machines everyday during my shift. I set up 10 different machines a day. I’ll also inspect the machines to make sure they were all accurate. I access 10 or more machines per shift leveraging a 20 point calibration check list to ensure 100% accuracy. During my shift I’ll run test on the machines I was working on.
I’ll also execute weekly testing procedures on all machines to ensure accuracy. I fixed issues when they came up and also troubleshooting and resolve an average of 5 issues per shift. I feed raw materials into machines and manually feed an average of 200 raw materials into the machines per shift. I also review and record and kept records.
I also track, analyze, performance and other data to ensure that there was 100% accuracy and performance. I maintain activity logs and record daily weekly and monthly activity to assess and forecast performance of the machines. I also clean up the machines and my work space. I cultivate a 20 point cleaning checklist that adheres to OSHA standards. Customer Service Representative (Remote)
CVS Health-Texas City, TX
June 2022 to November 2023
1. I’ll review, process, and resolve moderately complex claims with contracts and policies. 2. I was also responsible for accurately coding claims through the system. While also translating data into information.
3. I also acceptable information to the claims processing system including follow up on pended claims. 4. On the call I’ll maintain confidentiality of all documents/files. 5. Therefore contact other carriers or provider offices if necessary. 6. I answer incoming calls and make come coming calls to answer customer questions and resolve customer issues.
7. I also provide customer service and maintain customer confidentiality 8. Collecting payments when needed to do so
Customer Service
McDonald’s-Longview, TX
January 2021 to March 2022
I greet customers, take orders, and address their needs. I’ll keep the workspace and guest service area clean, and ensure items are well stocked for the customers. I’ll also have a positive attitude, be a team player, and be able to communicate clearly. Other expectations include being on time for shifts, having flexible scheduling.
Education
High school diploma
Carthage High School - Carthage, TX
May 2022 to May 2023
Skills
• English (10+ years)
• Food service (3 years)
• Food Safety (3 years)
• Food Handling (3 years)
• Food Preparation (3 years)
• Kitchen Experience
• Kitchen Management Experience
• Busser
• Cooking
• Serving Experience (2 years)
• Host/Hostess (3 years)
• Retail Sales (3 years)
• Cashiering (3 years)
• Manufacturing (1 year)
• Communication skills
• Serving
• Food handling
• Guest services (4 years)
• Sales
• Retail sales (2 years)
• Customer service (4 years)
• Cash handling
• Cash register
• Sales management (4 years)
• Supervising experience
• Debits & credits (4 years)
• Computer skills (2 years)
• Writing skills
• Typing (2 years)
• Windows (2 years)
• First aid
• Phone etiquette (2 years)
• Front desk
• Hotel experience
• Childcare
• Microsoft Word
• Data Entry
• Microsoft Office
• Restaurant Experience
• Organizational skills
• POS
Certifications and Licenses
Food Handler Certification
BLS Certification
CPR Certification
Driver's License
Child Development Associate Certification
Contact this candidate