Customer Service Front Office

Hannah Bevis Ellis

Gardendale, AL *****

**********@*****.*** 205-***-****

Authorized to work in the US for any employer

Work Experience

Residential Custodian

Self-Employed/Independent Contractor - Birmingham, AL September 2021 to Present

Residential house cleaning for clients that pay me for cleaning services on a bi weekly schedule or monthly one. Basic cleaning of home including all rooms in the home plus bathrooms. Some clients of mine have me do their grocery shopping as well as run typical errands for them such as paying bills and helping them with budget maintenance. Office/Accounts Manager

Alabama Haul – Gardendale, AL

May 2020 to Present (Remote)

I perform all job duties and expectations of me for the company from home. I have all the things needed to handle the office and administrative side of the company therefore they allow me to perform this job from the comfort of my own home office.

• Managed day-to-day office functions such as Scheduling, handling all current customer accounts such as billing, questions about future appointments as well as past jobs completed.

• Handled all financial needs of the company

• Oversaw AP and bookkeeping

• Collected payments

• Managed office supplies

• Handled copying, faxing and filing

Cocktail Waitress/Cashier/Receptionis

The Pointe at Val Monte - Guntersville,

AL March 2017 to February 2018

Provide excellent customer service while serving various cocktails and drinks. Performed cashier duties by tendering customer's bills after calculating total and adding in appropriate taxes. Helped with planning, designing and printing weekly specials. Scheduled and organized monthly reservation calendar of events and parties. Preschool Teacher

GARDENDALE CHRISTIAN ACADEMY January

2011 to September 2013

Taught basic skills such as shapes, colors, number/letter recognition, and social skills. Maintained accurate and complete student records as required by law, district policies and administrative regulations. Meet with parents/guardians to discuss student's progress and needs. Helpfully suggest ways to promote learning and development. Filled in as needed for front office receptionist by answering/directing calls, filing papers, receiving and applying money for students tuition and any and all other receptionist duties while I was working as front office receptionist. Switchboard Operator/Accounts Receiveable

Long-Lewis Hardware - Birmingham, AL

May 2008 to January 2009

01/20009

Operate communication systems such as telephone, switchboard, intercom and 2-way radios. Answer multiple incoming calls simultaneously greeting callers, providing info, transferring calls or taking messages as needed. Perform clerical duties such as typing, proof reading, scheduling appointments, sorting mail, data entry, word processing, and ordering supplies. Perform AR clerk duties by persuading customers to pay amounts due on credit accounts. Answer customer questions regarding their accounts. Record info about financial status of customers and status of collection efforts. Receive and apply payments to customer accounts.

Patient Care Technician

Covenant Woods Assisted Living

December 2007 to March 2008

Assisted patients with daily living needs. Explained medical practices to patients or family members.

Assisted residential RN and relieved on duty receptionist. Fill in for activities director by teaching class, Instructing residents in activities and techniques such as sports, dance, music, art or relaxation techniques. Education

Certification

Snead State Community College

January 2011

High School Diploma

Wallace State Community

May 2007 to June 2007

Skills

• TRAINING

• CPR

• SATISFACTION

• DETAIL ORIENTED

• SELF MOTIVATED

• server

• customer service skills

• data entry

• management

• excel

• Office Administration

• Multi-line Phone Systems

• Event Planning

• Teaching

• Microsoft Outlook

• Clerical Experience

• Proofreading

• QuickBooks

• Host/Hostess

• Front Desk

• Customer service

• Word Processing

• Office Management

• Transcription

• Accounting

Certifications and Licenses

CPR Certification

First Aid Certification

Additional Information

Skills Summary

>First Aid CPR & AED Certified> Training and certification received at BREMSS

(Gardendale, AL) >05/2013

>E.K.GTech Certification>Certification# 651*********>(SSCC)>(01/2011)

> Self motivated and detail oriented, organized, determined for success and a job well done, focused at staying on task while multi-tasking in order to achieve desired end results correctly and in a timely manner for project or task at hand. Friendly and personable social skills to help customers/clients feel as comfortable as possible and maintain customer/client satisfaction continuously. Degree / Date of Graduation

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