Customer Service Retail Sales

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URVASHI BHAKTA

*** ****** ** ******* ** China Spring, TX 76633

505-***-**** • **********@*****.***

SALES, MARKETING, CUSTOMER SERVICE, MANAGEMENT

Ambitious, versatile, and dedicated Sales/Customer Service professional with a strong background in management and training. Utilizing excellent product knowledge, communication, and leadership skills, I am seeking a challenging position where I can contribute to the success of the organization while further developing my skills and expertise.

AREAS OF EXPERTISE:

• Retail Sales

• Customer Service

• Certified Franklin Covey Trainer

• Leadership

• Scheduling and Time Management

• Policy rigidity and Strong Morals and Work

Ethic

• Documentation Creation

• Employee Development/Training

• MS Office, most POS systems

• Excellent End User Computer Skills

And a quick grasp of third-party

software.

• Mitel ACD Prairie Fire call reporting

and analysis

• RAD development and call routing

• Multi-lingual Fluency

• Strong organizational Skills

PROFESSIONAL EXPERIENCE

SACREDWIND COMMUNICATIONS – SALES CONTRACTOR FEBRUARY 2019 – AUGUST 2022

• Collected signatures for BLM RoW and Easements

• Put together proposals in response to E-Rate RFPs.

• Attended sales events and represented Ethos in Sierra County.

• Successfully went after SBS sales in Gallup area for Connect 66.

• Registered Notary for New Mexico

D & L LOANS (NATIVE LOAN), GALLUP, NEW MEXICO OCTOBER 2015 – MAY 2017

LOAN OFFICER/ OFFICE SUPERVISOR

• Managed customer service operations, including scheduling and employee development.

• Authorized loan approvals and maintained compliance with lending regulations.

• Oversaw cash management and customer accounts.

URVASHI BHAKTA

PAGE TWO

SACRED WIND COMMUNICATIONS, Yatahey, New Mexico March 2010 – November 2014 Customer Service and Dispatch Supervisor

• Supervised customer service and dispatch teams, ensuring efficient operations.

• Maintained departmental budgets and adherence to company policies.

• Developed and trained employees in customer service and safety procedures.

• Managed the Dispatch team and worked with OSP Operations

• Familiar with many telecom products and services

• Worked with Sales Engineer on enterprise accounts

• Worked closely with Warehouse and Inventory team

• Processed monthly billing

Key Achievements:

• Supervised customer service and dispatch teams, ensuring efficient operations.

• Maintained departmental budgets and adherence to company policies.

• Developed and trained employees in customer service and safety procedures. CELLULARONE, Show Low, Arizona 2004 – 2007

Retail Sales Professional / Manager / Workforce Development

• Managed multiple retail locations, overseeing sales, customer service, and training.

• Developed and published a sales training manual and implemented Franklin Covey’s 7 Habits of Highly Effective People.

Key Achievements:

• Implemented successful sales strategies resulting in exceeding company standards.

• Developed training materials and procedures contributing to employee development.

• Maintained high levels of customer satisfaction and loyalty. continued...

REFERENCES MORE UPON REQUEST

Neo Nicolaou – General Manager

Sacred Wind Communications

Email: *********@************.*** Phone: 505-***-**** Greg Jaramillo – Vice President Network Engineering CommNet Broadband and Communications

Email : ****.*********@****************.***

Phone: 505-***-****

Thomas Uttaro – Director Field Operations

CommNet Broadband and Communications

Email: ******.******@****************.***

Phone: 505-***-****

Kim Kirk – Sr. Director, Bus. Office Ops/Cust Relations CommNet Broadband and Communications

Email: ***.****@****************.***

Phone: 505-***-****

Contact this candidate