Customer Service Support Specialist
Resume:
OBJECTIVE
Seeking a challenging yet rewarding
role where I can leverage my years of
experience providing fast, accurate,
and empathetic support to a wide
range of individuals.
LANGUAGES
• Fluent in English and Spanish
Impeccable verbal and written
comprehension and
communication.
CONTACT
• ***************@*****.***
• 13802 Glade Hollow Dr.
Houston, TX 77014
EDUCATION
• Lamar High School-
Houston, TX
Aelina
Roman
CUSTOMER SUPPORT SPECIALIST
Energetic and dedicated customer care associate with superb analytical, problem-solving, and decision-making abilities. Seeking career advancement and a challenging work
environment within a people-driven organization. Familiar with major customer service software, conflict resolution and possess a positive attitude. Knowledgeable and
compassionate, which is key to any working with people. EXPERIENCE
BILINGUAL CUSTOMER SERVICE AND OFFICE
MANAGER
Qualified Handyman Services LLC- Pittsburgh, PA
March 2023 to December 2023
Successfully oversaw day-to-day operations and worked to foster efficiency. Managed venders and the purchasing of office supplies, software, and equipment. Maintained office- wide protocols in accordance with the employee handbook and COVID guidelines. Created and managed project
invoices and tracked project expenses. Assisted clients with their queries and issues by phone and email.
PATIENT ACCESS REPRESENTATIVE
Harris Health System - Houston, TX
April 2022 to October 2022
Scheduling patient appointments and entering the required information in an accurate and timely manner. Protecting the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening eligibility. Organized and maintained a filing system for patient charts, including generating chart numbers, filling, and pulling charts. Delivered exceptional customer service, answering questions with compassion, and offering additional resources for follow-ups post discharge. COMPUTER & SOFTWARE
• Microsoft Office
• EPIC
• MEDITECH
• CISCO
COVID-19 SCREENER
Harris Health System - Houston, TX
November 2020 to March 2022
Interacted effectively with patients, families, and staff to deliver high level of customer service and teamwork. Followed all required policies to avoid the transmission of COVID-19 illness by correctly wearing proper Personal Protective Equipment, including masks, face shields and gloves. Assist with wellness checks and screenings for staff and visitors by asking required questionnaires and taking vitals prior to facility access. Assist in resolving real-time patient concerns according to the medical center’s protocol. Completed necessary reports and documentation on time and to specifications.
SKILLS
• Data entry
• Accurate cash-handling
• Have abundant sales, service,
and management experience.
• Insurance billing
• Strong problem-solving aptitude.
• Multi-line phone operation
proficiency.
• Bookkeeping
• Office tasks such as filing,
scanning, and printing
documents.
• Assist individuals with empathy
and compassion.
• Great time management
• Work well in both a team setting
and independently.
Contact this candidate