Customer Service General Manager

MIRIAM R. BOURKE

**** * ****** ** **** **** Glendale, AZ 85305 630-***-**** ********@*****.***

Summary Statement

A hands-on Manager dedicated to driving excellent customer service through adherence to company/corporate policy and through development leadership skills, driven by the belief that guest satisfaction is the priority. I am seeking a challenging position with opportunity for rapid growth, promotion, and personal development.

Work Experience

June 2021 – Present

JoJo’s Shake Bar/ Assistant General Manager/ Scottsdale, Az

Organize, run and supervise daily shifts, including opening and closing shifts to ensure an exceptional guest and employee experience

Provide guidance and leadership to all hourly and management teams as well as perform immediate responses to guest and employees needs and feedback; while managing a staff team consisting of 15-20 employees each shift

Ensure proper food storage, quality and presentation standards are met as well as perform opening sanitation checklist, pre-shift line check and shift walk-throughs

Monitor and ensure the restaurant and the team’s compliance with all Company and restaurant policies and procedures as well as all legal and regulatory requirements (including but not limited to safety and sanitation regulations and alcohol management)

Ensure repair and maintenance needs are addressed

Maintain proficiency in job functions of all FOH and BOH positions and provide active back-up support when business needs requires; and manage cash totaling around $75,000-$130,000 in sales each week

Assisted in the smooth opening and marketing of brand new Naperville, IL location

August 2018 – May 2021

Wheatstack Midwestern/ Manager/ Lisle, IL

Demonstrated menu knowledge and take care of all customer concerns and complaints

Oversaw the setup and take down for all events baby showers, wedding showers, weddings, surprise birthdays, funeral luncheons

Weekly inventory for the bar area

Made sure all new employees had their food handlers certificate along with Basset certificate

Maintained staff weekly schedules along with supervising training of new employees

August 2016 – July 2018

Islamorada Fish Company/ Bar Manager/ Bolingbrook, IL

Produced and maintained employee schedules as well as supervise training

Oversaw stock levels of food inventory and supplies for restaurant

Ensured compliance was met for hygiene, health, and safety guidelines

Assisted in promotion and marketing of the business

Delivered superior service and responded efficiently and accurately to customer complaints

Demonstrated menu knowledge and accommodated any guest questions

June 2012 – July 2016

Chipotle/ Service Manager/ Naperville, IL

Managed all areas of the restaurant including inventory/ ordering, staff schedules, invoicing, payroll and benefits administrator, reviews and training, daily paperwork

Maintained a clean restaurant on all aspects

Performed opening and closing duties for the restaurant daily

Organized and executed all catering and reservations for event orders

August 2011 – June 2012

Freshens (Compass Group)/ Manager/ Naperville, IL

Maintained operation of 2 student food-service concessions

Furnished employee schedules on a weekly basis

Ensured food safety standards principals and company quality standards were met

Recorded inventory and ordering of all products and supplies

April 2009 – August 2011

Butera/ Assistant Manager/ Naperville, IL

Responsible for all aspects of customer service desk; including sales, utility bill payments, and handling of customer complaints and inquiries

Conducted on-the-job training for all new cashiers

Supervised cashiers performing “over 21” duties as required by the law

January 2008 – March 2009

Blockbuster Video/ Customer Service Rep/ Naperville, IL

Assisted new customers with opening accounts

Utilized company computer software to check products out and enter returns back into inventory

Maintained balanced cash and credit card receipts

Re-stocked shelves and assisted with store marketing and ongoing promotions

August 2001 – December 2008

Maple Ave Restaurant & Bar/ Assistant Manager/ Lisle, IL

Developed and maintained employee work schedule

Performed restaurant opening and closing duties

Organized booking and operating of banquet and special events

Managed all areas of restaurant; including inventory, ordering, invoicing, reviews, and training

June 1987 – April 1992

Bell Federal Savings & Loan/ Account Representative/ Wheaton, IL

Assisted new customers with account opening, closing, and other maintenance

Worked on the teller line to expedite daily client transactions

Performed opening and closing procedures of business day for branch

Education and Training

College of DuPage

Attended 2002-2004

Serve Safe Certificate

Bassett Alcohol Certificate

Sanitation License

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