IT

John Anderson

Elmira Heights, NY ***** 607-***-**** ****.*********@****.***

Experience

AI CLOUD ARCHITECT 03/2012 - 03/2024

Maxar Technologies Inc. - Westminister, CO

Developed AI geospatial applications, enhancing data accessibility and decision-making for clients. Integrated ML models, increasing predictive accuracy by 35%. Collaborated with cross-functional teams to deliver client solutions on time and within budget. Managed Azure-based cloud infrastructures for seamless data handling and complex geospatial analysis. Conducted workshops to promote AI and geospatial best practices. Implemented innovative data processing techniques to improve system performance. Provided technical support and training to clients, ensuring effective utilization of AI solutions.

ENTERPRISE SOLUTIONS ENGINEER 01/2008 - 01/2012

Charter Communications Inc. - New York, NY

Designed and deployed tailored telecommunication solutions, increasing sales by 35% and improving customer satisfaction. Conducted in-depth technical assessments for large-scale projects, authored proposals, and presented solutions to enhance client's infrastructure. Delivered post-sale support and guided clients through installation and operation, boosting user retention by 35%. Implemented DataOps methodologies, improving data management and analytics efficiency. Partnered with sales and engineering teams to identify customer needs and develop customized solutions. Facilitated continuous process improvements to optimize operations and deliver high-quality service. SENIOR IT SUPPORT ENGINEER 01/2004 - 11/2007

Sprint Corp. - Long Island, NY

As a Senior IT Support Analyst, I specialized in diagnosing and resolving complex technical issues, particularly in network and virtualization environments. I managed escalated support cases, collaborating with tier 1 teams to troubleshoot persistent and intermittent problems. My expertise extended to server management, where I ensured uptime and optimized performance for critical business operations. I also provided mentorship to junior team members, helping to elevate their technical proficiency and improve overall support efficiency. Additionally, I was responsible for implementing network upgrades and patch management, ensuring that all systems adhered to the latest security protocols. My role demanded a deep understanding of IT infrastructure, disaster recovery planning, and a commitment to delivering timely and effective solutions for the business. IT SUPPORT SPECIALIST 12/2000 - 12/2003

Motorola Inc. - Chicago, IL

I provided advanced technical support for a range of communication and IT systems, handling complex hardware and software issues that required thorough troubleshooting and resolution. I played a key role in managing support requests that surpassed the capabilities of the first tier, ensuring that client issues were resolved swiftly and accurately. My responsibilities included configuring and maintaining servers and network systems, as well as documenting solutions to improve team knowledge and response times. Additionally, I developed and executed training programs for new support staff, which enhanced the team's overall technical skill set and efficiency. This experience honed my ability to address intricate IT challenges, manage critical system deployments, and reinforced my passion for supporting technological advancements in a business setting.

Education and Training

Stony Brook University - Stony Brook, NY Master of Science Planetary Science, 06/2021

Minor: Astronomy

Southern New Hampshire University - Hooksett, NH Bachelor of Science Geosciences, 06/2018

Minor: Geobiology

Certifications

IBM Corp - Armonk, NY, Cloud Professional Architect Certificate January 2024 AIBM Institute - Norcross, GA Certified Cloud Architect July 2023 USAII Institute - Stamford, CT Certified AI Scientist March 2022 IT Support Training

Open University - New York, NY LAN - WAN Operations (Certificate) January 2009 SCTE - Exton, PA Networking and Protocols (Certificate) March 2006 Skills

Programming Languages: Python, Java, JavaScript, VB, SQL/NOSQL

Data Analysis and Visualization: Tableau, Logi, Airtable, Microsoft Suite, Google Sheets

Cloud and Data Technologies: Azure, Snowflake, Apache Kafka

Geospatial Tools: Lidar, Global Mapper, Google Earth, Esri Pro, Esri Enterprise

Machine Learning and AI: TensorFlow, PyTorch, Keras, NLP, Deep Learning, Neural Networks, Algorithms

Agile and other Methodologies: SAFE Framework, Zachman, TOGAF, Archimate, SABSA

Technical Skills: Virtualization, Networks, Servers, LAN/WAN, IT Security, SAAS, PAAS, LDAP Auth, Okta, APIs, Switchs, Routers

Soft Skills: Problem solving, adaptability, time management, and teamwork.

Accomplishments

AI Association (AIA) - Washington, DC Scientific Member May 2023 National Planetary Society (NSS) - Belvidere, NJ Interstellar Explorer Member August 2018

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