Patient Care Front Desk

ANGELA WILLIAMS

Oklahoma City, OK *****

540-***-**** - ***************.**@*****.***

PROFESSIONAL SUMMARY

Hardworking and passionate professional with strong organizational skills eager to secure exceptional customer satisfaction. Successful at working closely with co-workers to uphold standards of service. Skilled at creating welcoming atmosphere when attending to guests.

SKILLS

Warm and Welcoming

Patient Information Collection

Patient Care and Monitoring

Time Management

Confidential Records Management

Efficient and Detail-Oriented

Calm and Professional Under Pressure

Upbeat and Positive Personality

Courteous with Strong Service

Mindset

Telephone Answering

Registration and Scheduling

WORK HISTORY

08/2021 to 10/2022 Lead Hostess

Virgin Hotels – New Orleans, LA

Cultivated positive guest relations by managing information and orchestrating speedy seating.

Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

Answered customer questions about hours, seating and menu information. Supported servers, food runners and bussers with keeping dining area ready for every guest.

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

10/2017 to 01/2020 Housekeeping Manager

American Queen Steamboat Company (AQSC) – Memphis, TN Managed staff of 82 housekeepers.

Evaluated employee performance and developed improvement plans. Worked with front desk to respond promptly to all guest requests. Completed schedules, shift reports and other business documentation. Placed orders for housekeeping supplies and guest toiletries. Managed team productivity and workflow to exceed quality standards. 06/2007 to 11/2014 Direct Care Worker

Quality Care Servies – Shreveport, LA

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Transported individuals to events and activities, medical appointments and shopping trips.

Documented vitals, behaviors and medications in client medical records. Kept clients engaged in social networks and communities for personal health and growth.

EDUCATION

05/1999 High School Diploma

Olivier Perry Walker - New Orleans, LA

CERTIFICATIONS

Microsoft Word/Excel- Training

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