Call Center Social Services
Resume:
PROFILE
I am searching for a remote position, that allows me to use my interpersonal and conflict resolution skills. My problem-solving skills are my expertise.
I have done a lot of things in my life, interacting with many cultures and would love to see what I can offer your organization.
CONTACT
12978 Pinewoods Dr. E.
Axis, Alabama, 36505
******@******.***
******@*****.***
VOLUNTEER WORK
Eagle Ridge Hospital Fundraiser
1990-1992
Critical Incidental Debriefer
1993-2007
S.W. Mobile Social Services Team
1998-2004
STEPHANIE BEMISDERFER
EDUCATION
Thompson River University, Kamloops, British Columbia, Canada
1988-2009 intermittently,
Degree is almost completed.
Major in General Studies, minors in Criminology, Sociology, Psychology
Simon Fraser University, Burnaby, British Columbia. Canada
1984-1986 BA program in Criminology
Douglas College, New Westminster, British Columbia, Canada
1982-1994 Intermittently- Criminology Transfer Program
Justice Institution of British Columbia, New Westminster, British Columbia
1993-2003 Income Assistance Courses and Social Services Emergency Courses
Centennial High School 1980-1982
WORK EXPERIENCE
Substitute Teacher, Mobile County School Board, Mobile, Alabama
March 2017-April 2018
Replacement teacher and child supervision
Call Center Agent, Alorica Inc. (Verizon Cellular contract)
July 2013-March 2014
Inbound Call Center Representative: Billing, Selling, Technical Support
Community Support Worker, Easter Seals/Goodwill Northern Rocky Mtn.
September 2008-August 2012
Supporting High Functioning, Developmental Delayed Adults in the community
Employment and Income Assistance Worker, Ministry of Employment & Income Assistance, British Columbia, Canada.
June 1992 – September 2007
Determining eligibility for Income Assistance using legislation and policies, determining barriers to employment, assessing social need, and assessing life skills and counseling to independence.
Skills
Customer Service Basic Secretarial Interpersonal
Large Caseload Budget Conflict
Management Management Resolution
Cultural Competency Fundraising Drug/Alcohol
Assessment
Recognizing Child Abuse Critical Incident Medication
Stress Debriefing Administration
Disaster Management Basic Accounting Life Skills Trainer
First Aid Public Speaking
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