Data Entry Customer Service

NICOLLE M. TOWNES

Fort Washington, MD. *****

(C) 202-***-**** **************@*****.***

SUMMARY

A motivated self-starter with excellence and attention to details, effectively manage multiple tasks in accounting, data entry, administrative, customer service, with acute research and problem-solving skills; seeking an opportunity with a forward positioned organization where I can share my knowledge and skills to further improve the growth of the company.

QUALIFICATIONS

Microsoft Office Suite

Data Warehouse Database

ITSC Database

Electronic Filing Database

PeopleSoft Database

SAP Database

Navision/Troy Database

File Hold Database

SharePoint Database

Sentry Database

NameREG Database

Doc Vu Database

TRAK Database

Accounting receivable, payable and billing

Research and problem- solving skills

PSI Capture –software

Contract Closeouts Database

Building Link

Key links

`Bravo

Shift Log

PROFESSIONAL EXPERIENCES

Mary Kay 02/2019-Present

Independent Beauty Consultant

●Hosting events for new client that wants to become a Mary Kay consultant.

●Develop prospects lists

●Distribute product samples or literature that details products or services

●Order or purchase supplies

●Set up and display sample/ merchandise at parties or stands

●Service a client base of over 100

Casino Live assigned to Robert Half, Hanover, Md. 01/22-04/22

Revenue Auditor

●Pulled receipts from Food & Beverage including Jack Pot bag.

●Sorted and separated receipts from individual employees work locations.

●Sorted and separated Jack Pot receipts from customers to be Audit

●Audited Hotel Packets ensuring all documentation was complete.

●Responsible for auditing daily sales reports, verified completion and accuracy of reported revenue.

●Verified all customer hotel billing statements for full payment in the HMS system HMS system.

Park Potomac Place assigned to Classic Concierge, Alexandria, VA 11/19-01/20

Front desk Concierge

●Maintained accurate records in shift log of scanned incoming/outgoing packages and deliveries

●Reviewed all Caregiver and Guest signed in and verification of proper ID& key assigned.

●Greeted resident, guests and confirmed reservations for stay in rented united

●Logged in Building link; validated for purchased parking permit for residents and quests.

●Provided excellent front desk concierge service and diligence.

●Monitored security systems and cameras, and reported incidents and/or damages.

●Maintained shift notes, and “passed-on” logs to ensure successful communication

through shift changes.

Northrop Grumman assigned to Abacus Services, Chantilly, VA 10/18-08/19

Data Entry Clerk (Contract Labor Professional Administrator)

●Entered 3 boxes a day of 100 or more procurement documents into the Contract Closeout Database.

●Setup folders and replace boxes with the new Iron Mountain boxes with the RFID labels.

●Exported from the database to a spreadsheet form for correction to be sent for editing.

●Ordered delivery pickup of 200 boxes to Iron Mountain for archived storage.

●Sent Northrop Grumman retention policy and links for retrieval of archived documents.

●Ordered supplies from Iron Mountain when requested.

Origins Arlington, VA 07/17-10/18

Freelance

●Greeted customer when they walk in the store.

●Assisted them with new any products they are inquiring about or in need.

●Stocked the shelves with products that needed to be replenished.

●Made sure the store were cleaned before the end of my shift.

Accountemps assigned to various companies, Greenbelt, MD 04/16-06/17

Data Entry Clerk

●Pulled client files customers that have purchased.

●Looked for information on the spreadsheet and analyze what happen with file –

Validating what is in file.

●Sorted files depends what information is in the file.

●Worked off basic Excel – just data entry.

●Matched with the list on spread sheet and looking for supporting documents.

●Set aside files that were not completed for further action.

ARC/AIM assigned to Adecco Staffing, Columbia, MD 06/15-04/16

Scanning Specialist

●Consistently exposed to confidential information, public and private documents for scanning.

●Scanned 500 public and private small and large documents.

●Indexed and loaded into digital files on high speed scanner.

●Quality Assurance Quantity Control to check for accuracy and completeness of scanned documents.

US Parole Commission (contractor) Optimos Inc Reston, VA. 10/10-07/13

Data Entry Analyst

●Scanned classified Offenders documents and SRAA Initial Release, and Correspondence Management

●Uploaded into various applications for Case Service, Case Analyst.

●Researched offender information in various databases.

●Responded to staff file request, for return files and for files being sent to the appropriate locations.

●Assisted in closing files sent to the National Archives.

●Assisted with Record Center mailing and routing mail delivered to specific personnel.

●Filed and scanned Victim Witness documents and notifying victims of Pending Offender’s release.

DC Tax and Revenue Services assigned to Midtown Group, Washington, DC. 03/10-5/10

Data Entry Clerk

Ensured checks were balanced before deposited.

Reviewed tax payer returns for accuracy in different database programs, letters sent to tax payers

Requested the correct information.

Corrected any discrepancies before approving returns.

Opened and batched mail for scanning processing, and maintained records of open and batched mail.

EDUCATION

ITT Technical Institute, Springfield, VA-Network Systems Administration - 06/2014

Strayer University, Washington, DC- Network Systems Administration 07/1995 - 06/1996

Ballou Senior High, Washington, DC – Diploma – 09/1979- 06/1983

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