Warehouse Clerk Call Center

PHILIP R. MUNOZ

***********.*@*****.*** 909-***-**** Rancho Cucamonga, CA 91701

Summary

Forward-thinking Manager with 10 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment. Columbia Machine Inc.

Ontario, CA

Domestic & Int

Sales/Warehouse Clerk

09/2021 - Current

Home Depot Fontana, CA

MET Lead

07/2019-09/2021

• Answer phone calls and emails, take down orders or quotes.

• Put in quote and orders in the system.

• Create shipping documentation.

• Updated invoices.

• Receive merchandise.

• Keep inventory up to date.

• Ship orders out

• Keep the office and warehouse clean, organized, and fully stocked.

• Delegated daily tasks to team members to optimize group productivity.

• Monitored team progress and enforced deadlines.

• Fostered positive employee relationships through communication, training and development coaching.

• Follow staffing strategies to achieve production goal.

• Keep work areas clean, neat and free of safety hazards to maximize efficiency.

• Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.

• Completed full-scale project plans, including overseeing engineering activities and design processes.

• Managed entire project life cycle from initial concept through final delivery.

Skills

• Production monitoring

• Workplace safety

• Equipment maintenance

• Resource Allocation

• Quality control

• Safety

• Training

• Call Center Operations

• Team Supervision

• Experience in leadership

• Ability to analyze reports

• Computer skills

Experience

Helpers, Barrett Business Svc Inc Ontario, • Drive Cherry picker forklift and stand up for put away and case picking. CA • Replenishment on rack and brought down high pick cases for pickers. Forklift Driver • Inventory check on merchandise, use RF scanner and relocate merchandise. 01/2013 - 05/2019 • Correct any issues with misplaced parts.

• Palletize merchandise being put up on the racks or going out on freights.

• Load pallets into outbound trailer using the sit-down forklift.

• Move empty pallets to their stationed location.

• Keep the dock sweep, clean, and organized for the next swift to work in.

• Keeping inventory count of the parts is the warehouse.

• Doing cycle counts and post count making sure our inventory score is at a

• low 98% to 100%.

• Data entry for not on file or shortage issues on parts made and used.

• Organizing cases by part number and palletizing part together and move them up on the racks with forklift.

• Shipping and receiving customers parts using UPS and FedEx.

• Raw material handler for the molding department.

• Drive Sit-down and Stand up forklift to move pallets around. Macy's Inc Montclair, CA • Shipping, Receiving, and Traffic Clerks, Managing the receiving team to Receiving Manager finish workload in a productive time or better. 03/2007 - 05/2013 • Inbound and outbound trucks.

• Truck yard control.

• Process all the merchandise coming in sensor then distribute to belonging area.

• Process furniture coming in and customer pick ups.

• Customer carry outs and Cashier.

• Inventory and shortage control.

• Schedule input and edits(clocking corrections).

• Merchandising and price change and greet customers on the floor.

• Safety training and follow up with managers and loss prevention with issues in the store., Shipping, Receiving, and Traffic Clerks.

• Supervised warehouse team, including schedule management, training and task delegation.

• Compared shipment contents with paperwork to support inventory accuracy and records management.

• Organized storage areas to maximize movement and minimize labor.

• Prepared accurate shipping orders and bills of lading to direct and route materials.

• Investigated inventory discrepancies to maintain recordkeeping validity.

• Collected merchandise returns from sales floor, checked price tags and hung on racks.

• Input weights, charges, discrepancies and other data in [Software].

• Liaised with vendor representatives to rectify damages and shortages.

• Evaluated inventory levels to keep appropriate supply counts on hand at all times.

• Led and managed projects to support logistics efforts and plans.

• Prepared inventory for shipment by attaching tags and labels. Reported maintenance and repair needs for transportation vehicles and equipment.

• Consistently met company and department objectives within budget and time constraints.

• Opening the store and locking and securing the perimeter and arming the security system.

• Keeping the store inventory and floor in order and fully stock. Macy's Inc 2000 Montebello Town Center

Montebello, CA

Price Change Lead(Supervisor)

10/2004 - 12/2007

• Prepping the floor for new merchandise and taking sold merchandise to our dock and have them process for customer pick up or sends.

• Receiving in trailers and inbounding and out-bounding trailers.

• Having manifest paperwork log in our system and filed for audits.

• Sending out customer sold items for delivery and mark out of stock items for disposal.

• Ticketing merchandise and preparing them for the sales floor.

• Receiving team time keeping and employee schedules.

• Employees training and hiring.

• Reporting our status to my Manager and supervisor and give feedback and concerns.

• Part of the safety committee job duty was to inspect the store for possible safety issues report them and get them resolved.

• Inventory control for shortage reports

• First-Line Supervisors of Retail Sales Workers, Supervising a team of 12 and having equipment and paperwork ready for my team and managers.

• Keep a time base schedule on department my team worked in.

• Making sure we were productive and completing task.

• I was in charge of price modifications for all the merchandise in the store as in markdowns, markups, and price discrepancy adjustments.

• I was also in charge of creating transfers to other stores sending high end merchandise out.

• Also receiving merchandise in from other stores and adding them in our inventory system with a RF gun or manually.

• Another duty was sending merchandise back to the vendors that were not selling through.

• Also creating the cosmetic and fragrance tester and keeping paperwork of what I've taking off stores inventory.

• Then file and organized the receipts and paperwork for our audit and shortage analyzed to review and audit.

Education and Training

Chaffey Community College, or a, or Vocational School CA Academic Assessment for Paraprofessional

12/2018

Business Management and

South El Monte High School South El Monte

High School Diploma

05/2004

Chaffey College Rancho Cucamonga, CA

Some College (No Degree) in Business Management

Languages

English: Spanish:

Full Professional Professional

Accomplishments

2006 Price Change Team of the year in the whole company. 5 Years in a row 110% in Productivity (Macy’s)

2 Years Associate of the Month (Home Depot)

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