Ramp Agent Account Manager

Kenneth S. Dantzler

**** ******** ** . ****** ***** 75231

Cell – 469-***-****

E-mail ***************@*****.***

CAREER OBJECTIVE

A result-oriented leading “difference maker” seeking a position where I can utilize my knowledge and skills.

CAREER EXPERIENCE

Southwest Airlines

August 2019 to Present

Ramp Agent August 2019 to March 2020

Provisioning Agent March 2020 to Present.

Ramp Agent August 2019 to March 2020

ABF Logistics December 2016 to March 2018

Account Manager

Actively managing a portfolio of customers

Securing new accounts

Growing existing accounts

Working through pricing proposals for new and existing customers

Negotiating price for the desired service to obtain maximum profitability

Solving complex full truckload and intermodal supply chain problems

Stevens Transport

Fleet manager October 2014 to December 2016

• Responsible for the overall management of my fleet of Drivers. Managing 60 drivers.

• Train, dispatch, supervise, payroll, team utilization. Responsible for disciplinary actions.

• Responsible for penetrating and improving service to existing customers

Global Experience Specialists August 2008- June 2014

Logistics Sales Executive

Responsible for overall trade show revenue growth.

oSold 70% Trade Show; 30% broad commodity.

Co-managed P&L and a team of Logistics Sales Representatives with the Logistics Manager through direct training, leadership and supervision.

Managed a budget of $3 million dollars in domestic revenue Truckload, LTL and Expedited.

Managed $1million dollars of Canada and cross border revenue.

Coordinated sales and marketing efforts with the Logistics Manager and Operation Manager.

Identified, Implemented and developed best practices within the Logistics department..

FFE Logistics, Chicago, IL January 2008-July 2008

Station Manager

Hired through Temporary Agency for this Contract position. Build new Reefer Expedited Service.

Planning, organizing, directing and control of activities supporting the sales

and operations staff.

Responsible for revenue growth and territory management

Penetrated National Accounts to touch all levels that are responsibility.

Concentrated products-Domestic truck load, International air freight, Ocean freight.

TNT Express, Chicago, IL April 2006-January 2008

International Sales Manager

Responsible for all P&L planning, organizing, directing and control of activities in support of TNT

sales and operations.

Managed three Inside Sales Representatives and four Regional Account Managers.

Responsible for co-managing warehouse staff with the Operations Manager.

Achieved revenue goals for the last 12 months at 110% to 120%.

Provided leadership in the areas of training, coaching, communications and performance evaluation.

Primary focus was International and Cross Border Canada clients.

Managed $4 million dollars of Canada and Cross Border Freight, as well as Domestics Air Freight.

Overnite Transportation, Chicago, IL March 2005 – April 2006

District Expedited Sales Manager

Planning, organizing, directing and control of activities of Expedited products.

Experience calling on C-Level and above key decision makers and presenting solutions for their transportation needs.

Prepare presentations and pricing request.

Managed and developed a region of forty-five account managers.

Yellow Transportation, Chicago Ridge, IL June 2001 – December 2004

Exact Express Account Manager

Responsible for revenue growth and territory management of Expedited and LTL products.

Experience calling on C-Level and above decision makers and presenting solutions to their

transportation needs.

Prepare presentations and pricing request.

Manage and develop a territory, which has a $20 million dollar account base.

Increased revenue by 66% as of December 2004.

Awarded the Crystal Wing Award for the highest revenue growth in 2002 and 2003.

Eco Lab, Itasca, IL February 2001 – June 2001

Territory Manager

Sold institutional ware washing and dish machines supplies.

Called on a customer base of restaurants, hospitals, and hotels.

United Parcel Service, Bedford Park, IL June 1984 – December 2000

Senior Account Executive January 1990 – December 2000

Managed a $6 million dollar account base for ten years.

Responsible for maintaining and building relationships with 230 Accounts.

Sold Ground CWT, International, and Expedited Services with a revenue goal of 20% annually.

Awarded Silver Eagle Award for 1999, 1998, 1997, and 1996 for exceeding revenue goals.

Reason for leaving: Company buyout package.

Customer Service Supervisor January 1987 – January 1990

Responsible for managing the day-to-day operations of a Call Center for one year.

Managed, scheduled, and trained 45 part-time union employees.

Monitored their progress based on calls per hour taken, calls waiting and dropped calls.

Operations Supervisor January 1984-January 1987

Responsible for training, dispatching, and scheduling 30 Drivers in a Package Center, which was

a shop environment.

Planned routes for even load dispatch as well as territory growth.

Monitored performance and progress.

EDUCATION / TRAINING

January 1984 - June 1985 DeVry Institute of Technology – Computer Programming

June 1987 Supervisor Leadership School

January 1980 Labor Management School

January 1992 Sales Management School

January 1992 Spin Selling

June 1992 Making Major Sales

September 1996 Relationship and Value Selling

June 2001 Getting into Your Customers Head

MILITARY

12/1975 - 06/1980 USMCR

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Access, Outlook, Windows NT, 2000, XP, Oracle, Oracle Accounting System and TOPS TMS Systems.

REFERENCES AVAILABLE UPON REQUEST

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