Accounts Receivable Customer Service

Lufelia M. Addison

**** **** ** *

Unit *

Oakdale, MN 55128

Phone: 224-***-****

*******@*****.***

Objective: To obtain a challenging position in which my work ethics, professionalism, leadership skills, communication, customer service skills and Ministerial Credentials can be utilized.

Work Experience

Accounts Receivable Area Manager

Volunteers of America of MN/WI, Minneapolis, MN. 12/08 to Current

Accounts Receivable Specialist

Volunteers of America of MN, Minneapolis, MN. 07/08 to 12/08

Data, Billing and Records Manager

Ecker Center for Mental Health, Elgin, Illinois 02/2000 to 05/08

. Prepare and submit service billing to Medicare, Medicaid, and private insurance.

. Posts paid and unpaid claims, adjusts accounts, research issues, resolve problems and follow up with delinquent accounts.

. Medicaid billing and service report auditing prior to submitting electronically to the Department of Human Services.

. Summarizes and tracks data, prepares schedules and reports for the annual audit.

. Supervised the Medical records department and ensure that all requests for records are completed and released in an appropriate time frame.

. Enroll all doctors with Medicare and Public Aid agencies.

. Prepared specialized billings per contractual agreements and coordinated appropriate billing with client billing.

. Coordinates and forward reports needed for grant proposals.

. Ensured all Doctors dictation was transcribed and posted into the billing system within 72 hours from date of service.

. Help desk issues as they related to computer maintenance and computer system problems

. Primary responsibility for installing and supporting Office PC’s PC client software, printers, network account creation-change-terminate, password resets and system

updates.

. Provided computer related guidance and training to staff.

. Ensured billing data was entered accurately into the billing system.

. Handled client inquires pertaining to insurance claims.

. Oversee HIPPA compliance issues.

Cobra Insurance Manager

Group Administers, Schaumburg, Illinois 10/98 to 02/2000

. Coordinator for Self-Funded Insurance companies

. Received and posted Cobra insurance payments

. Generated Cobra letters to employees advising cobra effective dates and costs

. Supervised a staff of 6

Customer Service Representative

. Allstate Insurance, Elgin Illinois 1987- 1989

. TPA Insurance, Schaumburg, Illinois 1989 to 1996

. Group Administrators, Schaumburg, Illinois 02/1997 to 10/1998

. Handled incoming Insurance status calls from providers and enrollees.

. Quoted benefits for Medical and Dental self funded insurance plans.

Major Accomplishments

I have worked in the Medical Insurance field for over 30 years. I have worked as a claims adjudicator, customer service representative, Cobra representative, Manager Cobra Department, Medical insurance biller, Billing Manager and Area Accounts Receivable. My strong leadership qualities have enabled me to advance from entry positions to positions of management at each place of employment.

Led Volunteers of America MN/WI, Accounts Receivable Staff in a successful push to reduce outstanding unpaid aged charges by One Million Dollars.

Prepared and Trained staff on the implementation of ICD10 and other HIPPA related mandates.

I have trained staff on Microsoft word and Outlook. I received several formal recognitions of exemplary activity while employed with Volunteers of America MN and Ecker Center for Mental Health.

When hired at Ecker Center for Mental Health, I was able to research and implement a Y2K capable billing system to maintain accuracy, compliance and generate reports for funding sources.

Professional Skills

. Ability to organize, multi-task and manage time while working as a on line worker and a supervisor.

. Proficient in Microsoft Word and Outlook.

. Able to implement systems by reading manuals

Education/Certificate

Tuskegee Institute, Elementary Education. 1975-1977

Light University Online – Certificate Biblical Counseling 2014

Light University Online – Completed coursework to obtain Diploma in Biblical Counseling 2016

Duke Divinity School – 2017 Completed Track 1 Spiritual Leadership

VOA Leadership University – Certificate received 2017

Ambassador for Foundation for Sarcoidosis Research 2018

Minsterial Credentials

Licensed as Evangelist, Restoration Christian Fellowship of Christ Jesus, 2007

Ordained as Pastor, Great Commission Kingdom Ministries, 2009

Appointed Pastor over Pastor’s Wives, Restoration Christian Fellowship of Christ Jesus, 2013

Certified Biblical Counselor 2014

Appointed Women’s Minnesota State President, Restoration Christian Fellowship of Christ Jesus 2014

Appointed Women’s National Vice President, Restoration Christian Fellowship of Christ Jesus 2014

Founder and Overseer of Women’s Empowerment Ministry, Today’s Issues, 2015

Advanced Diploma, Biblical Counselor 2016

Pastor overseeing Corporate Kingdom Movement, Organization whose purpose is to advance the Kingdom and heal the land. Apostle Uriel Caine, To God be the Glory Ministry, Founder and Overseer.

Commissioned Minister for Volunteers of America, 2017

Salary Requirement

My salary requirement is $60,000.00 – 62,000.00

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