Communication -Fluent in English and Spanish -Team Playing -Timemanage

Perla Vanessa Gonzalez

***** ****** ****** **., ** Paso, TX 79938

915-***-**** *************@*****.***

“ Perla exhibits leadership and accountability for achieving outcomes, and she does well in a performance-driven environment. Perla will be a valuable addition to any organization thanks to her great interpersonal and communication abilities.” EDUCATION

University of Texas at El Paso Expected to Graduate in December 2024 Bachelors in Psychology 500 W University Ave, El Paso, TX 79968 Texas Department of Insurance License 2717 Commercial Center Blvd Ste E200, TX 77494

El Paso Community College Valle Verde Campus Graduated in May 2023 Multidisciplinary Degree 919 Hunter Dr, El Paso, TX 79915 Montwood High School Graduated in June 2021

High school Degree 12000 Montwood Dr, El Paso, TX 79936 PROFESSIONAL EXPERIENCE

American Eagle February 2022- December 2022

Retail Associate 8401 Gateway Blvd W, El Paso, TX 79925 Responsibilities:

Always greeting customers on sales floor

Assisting costumers with purchase completion

Educating costumers with certain promotions happening in the store

Handling customer complaints

Assisting with new inventory

Meeting sales goal

Processing returns and exchanges

Building trust relationships with customers in store

Stalk up inventory and fold close when closing

Making sure people are not stealing

Whataburger May 2020- May 2021

Customer Care Assistant 12302 Montana Ave STE 100, El Paso, TX 79938 Responsibilities

Answering customer’s inquiries about the company’s products

Helping customers through the ordering process

Processing orders and transactions

Oversee food presentation

Food preparation and delivery to tables

Complete other assigned tasks

Bella Providers (Volunteer) June 2021- August 2021 Care Provider Aide 11809 Clara Barton Dr, El Paso, TX 79936 Responsibilities:

Bonding and learning about patients

Help to file patient paperwork

Providing assistance to elderly or disabled patients

Monitoring and recording patient information

Assisting clients in their daily personal tasks

Care Quality of El Paso August 2021- January 2022

Home Care Provider/ Data Clerk 11809 Clara Barton Dr, El Paso, TX 79936 Responsibilities:

Offering in-home care

Update existing data

Learning about patients’ profiles/ diseases

Faxing Physician Orders

Calling patients in the hospital (check-up)

Requesting Lab work for patients

Keep record of team members timesheets

Help file patient paperwork

Just Care Home Health

Data Clerk/ Data Analysis June 2023- April 2024

6322 Edgemere Blvd, El Paso, TX 79925

Responsibilities:

File patients paperwork

Update current and existing data

Faxing paperwork such as Physician Orders, Plan of Cares, Physical Therapy and Occupational Therapy

Answering phone calls about patients

Offering in home care and provider services when requested

Making charts for upcoming patients

Archiving old patient portfolios

Mountain View Health and Rehabilitation

Receptionist/ Hospitality Aid May 2024 – August 2024 1600 Murchison Dr, El Paso, TX 79902

Responsibilities:

Pass fresh water to the residents

Assist with daily living activities

Providing personal hygiene and grooming assist

Clean and Sanitize patients room

Greeting visitors in and out the building

Helping escort residents out the building

Giving out smoke break to the residents when needed

Answering phone calls and managing the front desk

Scheduling clients visits

Providing administrative support to team members and answering a any questions about the facility

Managing inventory

SKILLS

-Communication

-Fluent in English and Spanish

-Team Playing

-Time Management / Leadership

-Professionalism

-Patience

-Social interaction

-Active listening

-Data Analysis

REFERENCES

Ana (Whataburger Manager): 915-***-****

Isela De Lara (Boss of Care quality and Bella Providers): 915-***-****

Ana ( Boss of Just Care Home Health ) 915-***-****

Esmeralda( Boss Mountain View Health and Rehab) 915-***-**** Perla Vanessa Gonzalez

Email: *************@*****.***

Address: 12480 Sombra Fuerte Dr.,

El Paso, TX 79938

Phone: 915-***-****

Dear Hiring Manager,

I am writing to express my interest position in your organization in Texas. I came across your organization’s extensive community service program aimed at improving while browsing through your website. This organization is the best place where I can put my skills into practice. In addition, I was astonished by the number of people under the organization's at any given time, and I hope to join the team that provides the necessary help to these people. This will boost the quality of service delivered in your organization and help me grow professionally. During my time at El Paso Community College, TX, and at The University Of Texas At El Paso I sharpened my learning skills and with this knowledge, I can effectively deliver the necessary reports to different populations in the organization, leading teams, effectively train and supervise new interns, volunteers, and employees, ensure team members adhere to the organization’s positive culture, and provide an effective communication channel between the team members and the company, as well as complete any other tasks assigned. Also, working for Whataburger as customer care assistant helped me understand the importance of being professional, having a

“people-first” attitude, and patience when dealing with different people in a workplace. I have always strived to achieve academic excellence in the classroom, while outside the classroom I have been working as a nursing care provider at Care Quality of El Paso, TX, for the last three years. My three months as a Community Service volunteer at Bella Providers in 2021 honed my patient-centric care, record-keeping, administrative, communication, team-playing, and networking skills.

I am available for an interview scheduled at your organization's convenience. Attached is my resume, which highlights my skills and academic knowledge. The opportunity to provide you with any other essential information and/or discuss my application is welcomed. You can reach me by phone at 915-***-**** or by email at *************@*****.***. Your time and consideration are highly appreciated. Sincerely,

Perla Vanessa Gonzalez.

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