Customer Service Document Management
Resume:
PAMELA
BELL
*********@*****.***
Alexandria, Va 22306
Hardworking and reliable skilled team player with strong background in Delivery,clerical, litigation and any customer service and office environments. Works well independently to handle any assignments given to me. Quick learner and always ready to go above and beyond to get the job done.
PROFESSIONAL SUMMARY
ACCOMPLISHMENTS
• Supervised team of 35+ staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets. Achieved recognition by completing so many clients files for 9/11 victims compensation fund with accuracy and efficiency.
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• Documented and resolved Issue on a task which led to a promotion. Achieved Certificate through effectively helping with different tasks while working on projects.
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UPS - Personal Vehicle Driver
Fairfax, VA • 11/2019 - 09/2023
Pacific Architects & Engineers - Document Management Technician WORK HISTORY
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
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Delivered goods and products to customer on time and in excellent condition.
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• Kept detailed mileage and fuel reports to track overall fuel costs. Utilized GPS and other navigation tools to plan routes and stay on schedule.
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• Cleaned vehicle regularly to maintain professional appearance. Answered, scheduled, and responded to reservation calls at specific times and locations.
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Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
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• Followed all relevant traffic laws and safety regulations.
• Obtained signatures from customers upon delivery of goods. Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
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Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
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Communicated with dispatchers and other personnel to coordinate transportation schedules.
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Communicated with customers to provide delivery updates and confirm delivery locations.
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SKILLS
• Case Management
• Transaction entry Time tracking
Invoice processing Financial
reporting
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User support Records compliance
management
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• Networking Customer relations
• Task prioritization Research
• Teamwork Verbal communication
• Creative thinking Planning
• Problem-solving
• Safe Driving Techniques
• Route Logs
• Driver Routing
• Time Management
• Logging Information
• Accident Reporting
• Shipping and Packaging
• Vehicle Preparation
• Microsoft Word
• Valid Driver's License
• Customer Service
• Order Picking and Processing
• Drivers Daily Log (DLL)
• Heavy Lifting
Resolving Shipping and Delivery
Problems
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• Delivery Scheduling
• Database Management
• Intuit QuickBooks
• Organizational Skills
• Damage Prevention
Hanna Harris School for Nurses
Washington, DC • 06/1984
EDUCATION
Paralegal Certificate License
Practical Nurse, Nursing: Nursing
top 99% of class Nursing License
U.S Career Institute
Lowe, Fort Collins, CO • 09/2010
Paralegal Certificate, Paralegal:
Paralegal Studies
CERTIFICATIONS
• Certified: Paralegal Certificate
• Licensed: License Practical Nurse
03/2001 - 10/2018
Department of Transportation - Meeting Planner, ITS America/Contractor
05/1995 - 02/2001
(Pacific Architects & Engineers/ Victim's Compensation Fund)Assessed users' needs to develop targeted document management systems and procedures
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Established effective document management policies to maintain secure, legal, and efficiently accessed content
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Kept system consistent by documenting document management standards, organizational best practices, and use rules
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• Addressed concerns quickly to avoid lasting issues Supported operations with consistent maintenance and updates of corporate files and records
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Finished all tasks and job duties, adhering to deadlines to avoid delays
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(Office of Immigration Litigation) Provided secretarial assistance to attorneys
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• Prepare
Planned both small and large events with unique budget, schedule and client demands
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Hired and supervised the support staff and volunteers necessary for each event's needs
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Maintain thorough records of the labor, material and service expenses incurred for every event
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Located and secured facilities to make each event successful, verifying venue capacity for expected guest numbers and event plans
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Engaged the facility's staff in the event planning process to effectively coordinate every detail
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Coordinated services and equipment for the events such as transportation for guests, catering services and audio-visual devices
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• Completed all required paperwork within anticipated timeframes Reviewed incoming orders for mistakes to maintain accurate inventory levels
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Maintained good working relationship with co-workers and management
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Finished all tasks and job duties, adhering to deadlines to avoid delays.
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