Customer Service Administrative Assistant
Resume:
TINA COLLINS
Outgoing,motivated,career minded,team oriented,willing to go above and beyond to let my customer service skill exceed and show expectional results. Dover, DE 19904
*************@*****.***
I love working with people and getting to meet and establish a work related friendship with my co workers and most importly my customers.I enjoy learning new details on any position I encounter and taking that and using it to my best ability.As a leader iam apart of a management team that allows me to work hands on to train other employee’s,I demonstrate goals and have had a successful rate,I’ve managed over 30 emplyees and trained over a dozen including (GM’s,Regional Managers,Shift leaders,and current and new employee’s) My success has also paved the way for employees that i’ve trained to be successful managers and to shine to best of their working ability. Work Experience
Direct Care Worker
Americare Home Health - Dover, DE
Present
Going to inbound patients house that are home bound and not able to preform daily living activities and help care for them to feeding them bathing light clean up l Store Manager
Waffle House - Middletown, DE
March 2017 to January 2021
Cash control,inventory,increase sales,training,payroll,truck orders,meetings,55+work wk Administrative Assistant
Cecil County Health Department - Elkton, MD
January 2018 to August 2020
Clerical,switch board,answering phones,scheduling appointments for covid vaccines,along with assisting in many other aspects of the health department drug and alcohol.hours worked a wk were 40 8am-5pm Manager
Qdoba Mexican Eats - Dover, DE
August 2012 to March 2019
Open and closing the store,inventory daily,training new and current employees, P&L, cash control,labor control,running daily shifts,working in the kitchen as well as the service line.50+hrs a wk work schedule Education
Doctor of Nursing in business management
delaware technical community college - Dover, DE
2012 to 2015
Skills
• Management (10+ years)
• Labortory testing chemicals (3 years)
• Retail Management
• Key Holder
• Team Lead
• ASM
• Keyholder
• Scheduling
• Merchandising
• Inventory
• Sales
• Team Building
• Kitchen Management Experience
• Store Management Experience
• Triage
Awards
Completing Assistant Manager classes
June 2014
Certifications and Licenses
ServSafe
June 2015 to June 2020
Assessments
Customer focus & orientation — Highly Proficient
March 2021
Responding to customer situations with sensitivity. Full results: Highly Proficient
Management & leadership skills: Impact & influence — Completed October 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
N/A
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