Customer Service Retail Sales

Christina M. Zaino

Phone: 516-***-**** Email: ***************@*****.***

Career Summary

Seeking Bartender position. Upbeat, collaborative, and hard working individual. Have over 5 years of experience in customer service ranging from retail sales to hospitality. Top-performing professional with a deep understanding of customer service, managing fast paced environments, and beverage knowledge.

Core Skills and Competencies

●Mixing cocktails

●Upselling

●Strong Interpersonal Skills

●Customer Service

●Organizational Skills

●Relationship Development

Operating POS System

Professional Accomplishments

●Serve beverages to patrons including beer, wine, liquors, and cocktails.

●Memorize cocktail recipes and drink variations.

●Gain familiarity with house wine and beer.

●Ensure all guests received prompt and attentive service.

●Greet and seat customers in a friendly, professional manner.

●Take and record orders in POS terminal.

●Periodically check in on customers to ensure that they were enjoying their experience and offer refills.

●Bussed, prepped, prepared garnishes, and restock bar area.

●Maintained open communication with supervisors, co-workers, and customers.

●Memorize menu items and specials.

●Operate cash wrap, opened tabs and credit accounts.

●Accustomed to fast paced environments.

●Communicate with customers in a friendly manner to ensure customer loyalty as well as build relationships.

●Assess customers’ needs and provide recommendations

Professional Experience

Julia Valler

Bartender (2019 -2023)

Diamond Mills Tavern

Bartender (2022-2022)

The Metropolitan

Bartender (2019 -2021)

The Carltun

Bartender (2019 - 2019)

Education

Nassau Community College

(2018)

A.S. Liberal Arts and Science

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