Mortgage Loan Customer Service

MARTA AMOR-BAKER SALES

860-***-**** ● **************@*****.*** ● Marlborough, CT 06447

Accomplished professional with substantial experience in sales and customer service. Proven ability to develop relationships with customers. Dedicated and articulate individual adept at analyzing loan applications, assessing creditworthiness and closing loans. Experienced in providing financial advice, developing loan agreements and navigating the loan process. Committed to excellence and ensuring a positive experience for every client.

EXPERIENCE

Mortgage Loan Originator Edge Home Finance Corporation, Minnetonka, MN FEB '24 - PRESENT

Researched current interest rates and fees offered by competitors in order to remain competitive in the marketplace.

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● Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Mortgage Loan Officer Chelsea Groton Bank, Groton, CT APR '14 - FEB '24

Reviewed financial documents including tax returns, bank statements, pay stubs and other applicable documents to verify accuracy of information provided by the borrower.

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Developed and maintained relationships with customers, real estate agents, title companies, appraisers and other industry professionals to ensure successful loan closings.

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Managed pipeline of loans from pre-qualification through closing while ensuring high levels of customer service were met throughout the entire process.

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Mortgage Loan Officer GMAC Mortgage-Green Tree, Berlin, CT JUL '12 - APR '14

Reviewed financial documents including tax returns, bank statements, pay stubs and other applicable documents to verify accuracy of information provided by the borrower.

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Developed and maintained relationships with customers, real estate agents, title companies, appraisers and other industry professionals to ensure successful loan closings.

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Managed pipeline of loans from pre-qualification through closing while ensuring high levels of customer service were met throughout the entire process.

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Mortgage Loan Officer William Raveis Mortgage, Shelton, CT Utilize sales skills to build portfolio of prospective clients and develop a referral network. Effectively negotiate term, structure and pricing to bring opportunities to a closure. Achieve all sales goals.

MAR '07 - MAY '12

Mortgage Loan Officer SunTrust Mortgage, Rocky Hill, CT JUN '04 - FEB '07

Built and established business relationships and identified the best loan to meet the client's needs. Walked borrowers through the application process.

Reviewed borrower's loan application to insure completeness of data and verified information. Business Owner Absolutely Nails & Hair, East Windsor, CT FEB '94 - MAY '04

Mortgage Loan Originator Chelsea Groton Bank, Groton, CT APR '14 - PRESENT

● Developed extensive knowledge of the mortgage industry, including products, guidelines and regulations.

● Negotiated competitive loan terms and conditions to ensure maximum profitability for the company.

● Responsible for developing new business by identifying business opportunities. EDUCATION

Rocky Hill High School, Rocky Hill, CT

JUN '82

Greater Hartford Community College, Hartford, CT

Business / Nursing

Business Professional

Corporate Training Program in Sales, Lending, Management, Public Speaking SKILLS

Sales Business managment Supervisory skills Customer Proposals

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