Customer Service Medical Billing
Resume:
LAURA HOFFMAN
*** ***** ****** *******, ******** 62233
***********@*****.***
PROFESSIONAL SUMMARY
Perceptive, hard-working, and detail-oriented professional able to build and maintain optimal relationships with supervisors and peers to achieve goals and maximize productivity. Follow policies, procedures, and guidelines to assure consistent quality. Maintain and ensure patient privacy and confidentiality.
High Academic Honors Recognition / Dean's List / Honor Roll.
Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.
Microsoft Office Applications – Word, Excel, and PowerPoint Type 26 WPM.
KEY QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs
Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers
Electronic Health Records (EHR) Electronic Medical Records (EMR)
Managed Care (HMO, PPO, and POS) Workers Compensation
Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)
Front Office Operations Medical Office Procedures Scheduling
Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10, HCPCS, CPT)
EDUCATION
Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
PROFESSIONAL EXPERIENCE
Ultimate Medical Academy – Chester, IL 05/2023 – 07/2024
Full Time Student
Remained self-directed, motivated, and accountable for personal actions.
Came prepared for class and completed assignments on time.
Navigated new technology, utilized available resources, and set realistic expectations.
Walmart – Chester, IL 10/2021 – 05/2022
Retail Cashier / Customer Service
Served as direct point of contact and delivered excellent customer service with a positive attitude.
Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.
Worked in a professional, team-oriented manner, followed policies and procedures, and interacted with diverse customers and staff.
ADDITIONAL EXPERIENCE
Prior work history includes an Assembly Line Worker at Arrow International, a Cashier / Customer Service at Dave’s Markets, and a Certified Nurse Assistant at Marymount Manor
Served as a Volunteer at Randolph County Care Center
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