Customer Service Executive Assistant

SUMMARY

SKILLS

EXPERIENCE

VANES L HORLLE

***** ***** **** # ***, ****** Niguel, CA 92677 H: 949-***-**** *******@**********.*** To provide effective and comprehensive support to senior level executives QUALIFICATIONS : Professional with extensive administrative, customer service, management, budgeting and financing skills. Experienced in a variety of business sectors and operations including e-commerce, fashion, and consumer goods. Possesses the highest degree of integrity, supported by a flawless record of maintaining confidentiality

Microsoft Excel, Microsoft Word,

Microsoft PowerPoint, Adobe

Photoshop

Administrative support, Office

management

Tenants & Landlord Liaison

Advertising

Benefits, Payroll

Budget management

Budget, Profit

Contract administration,

Customer service, Sales

Email, Scheduling

Expense reports, Spreadsheet

Financial, Supervising HR Activities

Hiring, Taxes

Management of logistics

Marketing Strategies

Negotiations

04/2013 to Current Real Estate Property Manager

JMR Property Management/ Home Improvement Solutions Laguna Niguel, CA Provide day-to-day operations management of the property and maintain professional and courteous relationships with tenants and contractors. Responsibilities include but are not limited to: Tenant relations Property operations Tenant construction Lease and contract administration Budget management,Property Advertising, Home Improvement Solutions, Hiring contractors and cleaning services, Home organizing solutions to maximize profit and rentability on property rental income.

05/2008 to 03/2013 Executive Assistant of CEO

JPR Inc Los Angeles, CA

Provided administrative support to CEO and Officers . Provided support to the Director of Sales along with his staff of 35 employees. Office management included supervising receptionist, managing office inventory and budget, and managing accounting/ finance functions. Managed and processed company payroll and taxes .Oversaw and processed expense reports for entire staff.

Prepared and provided Excel spreadsheet reports regarding sales statistics on an ongoing basis.Managed extremely confidential business negotiations and transactions

Coordinated complex domestic and international travel meetings Provided on-site management of logistics at national and international EDUCATION AND TRAINING

seminars. Assisted and coordinated recruitment of staff including Computer Programmers, Sales Managers, and Sales Representatives Introduced recruits to the company by informing them of company policy, culture, benefits and expectations.

04/2007 to 02/2008 Executive Assistant of VP

Christine Philippe Co Los Angeles, CA

of International Sales Qualified overseas orders via initial client contact, distribution, follow-up Managed heavy calendar appointments, scheduling meetings and conference rooms Wrote company correspondences via email and written form Prepared, maintained and distributed sales statistics through extraction of information from reports into Excel Spreadsheets and presented through PowerPoint. Maintained and distributed International Network directory Produced marketing materials such as PowerPoint presentations, flyers and other support items, in collaboration with Corporate Marketing, as applicable Kept accurate records of Merchandise pricing and ensured maintenance and distribution of pricing Maintained updated client and agent profiles records.

07/2005 to 07/2007 International Licensing Coordinator Guess Jeans Inc Los Angeles, CA

Assisted VP of Licensing in managing consumer behavior and merchandise sales Selected and merchandised the placement of products in retail stores and in-store shops to maximize profitability Ensured that all shops and visual standards were being met within each territory Led the development, planning, execution and communication of product strategies and assortments to meet or exceed financial goals Oversaw the South and Central American division distributorship which increased in sales by 2 million dollars over a two year period. 02/2000 to 01/2005 Import and Exports Manager

Hello Import Export S.A. Porto Alegre - RS, Brazil Managed sales of hard and soft goods to foreign markets Negotiated and supervised contracts and distribution of goods to foreign countries among which included Australia, United States, Argentina, Germany Supported the development and execution of sales and marketing initiatives Built and fostered partner relationships Performed customer service functions. 2018 Real Estate Licensed Agent : Real Estate

Allied Schools Laguna Hills, CA

2007 Bachelors in Business : Business Administration River Valley University Brazil

Intensive Course - English writting and phonetics

University of South Florida

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