Administrative Assistant Customer Relations

RAMONA SORIANO

Elk Grove, CA ***** 408-***-**** *************.***@*****.***

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Skills

Leadership and Training

Answer phones pleasantly

Event Planner

Multi-Tasker

Loyal and trustworthy

Documentation Management

Compliance Monitoring

Regulatory knowledge

Policy Interpretation

Database Management

Audit management

Information Security

Reliability

Teamwork and Collaboration

Professionalism

Attention to Detail

Effective Communication

Written Communication

Data reporting

Goal Setting

Time Management

Experience

Compliance Technician Nov 2023 to Current

DOMUS MANAGEMENT COMPANY

LIHTC, HUD Recertifications and Move in applications, background checks, answer calls and emails in a timely and friendly manner, confidential document control, audit files for properties to remain in good standing

Fair Housing, DOD certifications.

Resident Manager Sep 2011 to Jun 2023

Spieker Companies Inc.

Collect Rent and Utility payments, create and complete Purchase Orders, maintain property curb appeal in a clean and safe environment Leasing Tours and application processing/audit

Train new Resident Managers

Fair Housing Training and California Sexual Harassment training Organized and filed resident files

Communicated with both County and Federal agencies regarding Housing Voucher recipients

Fill out required paperwork for non-payment of rent Marketed vacancies on Craigslist and social media outlets Posted lease infractions, rent increases and all other notices Yardi and Rent Café knowledgeable.

Administrative Assistant Jan 2007 to Jan 2011

Faustino Construction

Write bids/contracts for housing additions, kitchens and bathrooms Coordinate Vendors and work schedules

Marketing, answer emails of interested homeowners looking to do minor to major construction on their property.

Operations Coordinator Jan 2006 to Jan 2007

San Jose Grand Prix

Responsible for the construction and deconstruction of 1.4 mile Open-wheel and Formula 1 racetrack in the middle of Downtown San Jose not to mentions 3 miles of the outskirt for event vendors

Coordinated contractors for Grandstands, Booths, Porto-lets, and Suites Worked with Medical, Fire, and Police for Aid in case of an emergency on or off the track

Matched Sponsorships with advertising opportunities in and around the track Met with surrounding companies and City officials to explain logistics of egress and ingress of downtown during construction and weekend of the race Credentialed all affiliated with the race and then some Obtained proper permits, such as, Tow Zones, Tire storing and moving, Engineering and Architectural, etc

Trained interns and other employees on all aspect of event planning. Education

Hospitality Management

West Valley College

General Education

West Valley College

Graduate

Del Mar H.S.

Certifications

First Aid and CPR certified

References

References available upon request.

Contact this candidate