It Technical Network Administration

CONRAD L HAYNES

***** *********, ** 925-***-**** *********@*****.***

Summary

Dynamic IT Technical Engineer with a proven track record of leveraging emerging technologies to optimize product development and streamline business operations. Proficient in network administration, Microsoft networking, telephony networking, scripting, and CISCO routers equipment. Adept at effectively communicating complex technical concepts to diverse stakeholders and collaborating within cross-functional teams to achieve organizational goals. Known for exceptional adaptability, problem-solving abilities, and a commitment to delivering high-quality results within deadline- driven environments.

Skills

Scriptingt

Teamwork

Adaptability

Communication

Critical Thinking

Time Management

Microsoft Networking

Telephony Networking

Network Administration

CISCO Routers Equipment

Experience

IT TECHNICAL ENGINEER 11/2019 - 12/2021

Worldwide Technical Services - Tewksburry, MA

Enhanced system efficiency by diagnosing and resolving software issues, specializing in Microsoft Suite and operating systems from Windows 7 to Windows 10, resulting in a 20% reduction in downtime for clients. Facilitated seamless network operations through meticulous network administration, ensuring uninterrupted connectivity and data flow for clients, resulting in a 15% increase in network stability. Conducted both remote and onsite technical repairs, demonstrating agility in troubleshooting and server support. Implemented solutions resulting in a 25% decrease in average resolution time for technical issues. Delivered comprehensive training sessions to personnel encountering difficulties with technological tools and systems, improving their proficiency by 30% and fostering a more tech-savvy workforce. Spearheaded break-fix strategies and software optimization initiatives, streamlining processes and boosting overall system performance, leading to a 10% increase in productivity metrics across client systems. EVENT SPECIALIST 11/2018 - 06/2019

Crossmark and Promo Works - Chicago, IL

Orchestrated seamless food distribution by meticulously setting up tables and ensuring compliance with California's stringent food preparation laws, resulting in zero violations and heightened safety standards. Oversaw all aspects of event logistics and operations, adeptly managing support staff, coordinating vendor services, and efficiently mobilizing volunteers, leading to a 20% increase in event efficiency and client satisfaction. Implemented a comprehensive self-designed process to closely monitor program success, analyzing overall metrics and identifying areas for improvement, resulting in a 15% increase in event effectiveness and attendee engagement.

Strategically selected and procured décor and event materials, optimizing budgets and enhancing event aesthetics, resulting in a 10% reduction in costs while maintaining high-quality standards. Collaborated closely with marketing and PR colleagues to strategically promote special events in social calendars, resulting in a 25% boost in event attendance and heightened brand visibility. SALES REPRESENTATIVE 10/2010 - 03/2019

Empire Today Flooring - Hayward, CA

Generated a 25% increase in flooring installation and replacement projects by providing detailed estimates tailored to each customer's requirements, leveraging market analysis and pricing strategies. Orchestrated dynamic sales presentations, utilizing persuasive communication techniques and product knowledge to effectively showcase the superior benefits of our flooring solutions, resulting in a 30% conversion rate from presentations to sales.

Fostered strong client relationships through proactive engagement, conducting regular meetings with both existing clients and prospects to understand their evolving business needs and proposing tailored solutions, leading to a 20% increase in customer satisfaction scores.

Spearheaded business growth initiatives by identifying and targeting new customer segments, resulting in a 15% expansion of the customer base and a corresponding 10% boost in revenue through strategic product recommendations based on client needs analysis.

Implemented a client retention strategy resulting in a 15% increase in repeat business, achieved through personalized follow-up and proactive customer service, leading to enhanced customer loyalty and long-term partnerships.

PROJECT MANAGER & NETWORK ENGINEER 06/2005 - 01/2012 Bank of America Merrill Lynch - Concord, CA

Spearheaded the design and implementation of technology modifications and process enhancements to align with Bank of America standards, fostering product quality enhancement. Achieved a 20% reduction in defects and errors, resulting in enhanced customer satisfaction. Demonstrated proficiency as a technology leader by delivering high-quality services, resolving complex problems, and optimizing processes to drive revenue growth. Implemented efficiency measures that led to a 15% decrease in operational costs.

Successfully managed beta testing initiatives and contributed to the development of proprietary products for Bank of America, ensuring seamless transition to live implementation. Streamlined testing procedures, reducing time-to- market by 25%.

Installed and configured mini computer applications for programmers, facilitating smoother workflow processes. Provided comprehensive support to in-house users across global locations, leveraging Intranet applications. Attained a 95% resolution rate for user issues, enhancing productivity. Developed scripts for testers and authored run books for Call Centers, outlining procedures based on new network technology. Improved operational efficiency by 30%, resulting in reduced downtime and improved service delivery. Education and Training

Brooklyn College Academy - Brooklyn, NY Bachelor of Science Computer Science

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