Medical Assistant Patient Care
Resume:
Rosa Moreno
Profile
Dedicated Medical Support Assistant with a proven track record of
providing superior assistance to medical personnel for the last 28 years. Skilled in maintaining schedules, triage, prior authorizations, and treating patients with care and respect.
Employment History
Front Office at IYA Medical, Scottsdale
March 2024 — May 2024
• Verifies patient’s demographics and accurately inputs information into EHR,
• Interprets patient and/or family questions or concerns to appropriate healthcare staff to optimize the patient care experience.
• Insurance verification and pre-certification.
• Collecting surgical payment.
• Answer patient phone calls and return voicemails pertaining to their scheduled surgery.
• Process all mail, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• Performs registration/check-in processes with new and existing patients.
• Process medical records requests and upload documents into the EMR.
Bilingual Medical Assistant at Phoenician Medical Center, Chandler April 2023 — January 2024
• Documented medical histories, concerns, and changes in the patient's condition.
• Submit insurance authorizations and communicate status with patients and appropriate providers.
• Prepping and sanitizing patient rooms.
• Assist providers with office visits and procedures while following PCH and OSHA safety rules and procedures.
• Perform clerical work as needed.
• Prepare patient's custom medications as directed. Bilingual Front Desk/ Medical Assistant at Medical Assistant, Stridewell Clinic, Phoenix
October 2022 — March 2023
• Helped to maintain meticulous medical records and made changes when necessary.
• Patient welcome, intake, vital signs, and medical history.
• Assist the medical team with script preparation and working with pharmacies on related questions.
• Order supplies as directed and stock patient care areas. Details
Phoenix, AZ
United States
*********.********@*****.***
Skills
Effective Time Management
Computer Skills
Communication Skills
Ability to Multitask
Fast Learner
Ability to Work in a Team
Ability to Work Under
Pressure
Customer Service
Microsoft Office
Flexibility and Adaptability
Data Entry
Languages
English
Spanish
• Schedule appointments, create charts, and record information while following HIPAA.
Bilingual Font Desk Clerk at Spectrum Dermatology, Scottsdale January 2020 — May 2022
• Answer phones and direct calls to the correct department (Care Team, Billing, etc.)
• Handled the sorting and distributing of mail.
• Maintained a clean and pleasant front desk environment.
• Assist patients and providers in completing documentation and any other paperwork to which a provider must disclose and/or attest.
• Collaborate with providers to provide the best patient care. Education
Paralegal Associate Degree, Chaparral College, Tucson February 1994 — May 1995
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