Customer Success P O

Michael Lawler

**************@*****.*** 415-***-****

SUMMARY:

Craft Bartender, Mixologist,Lounge Bartender and Banquet Manager I am a highly organized and efficient Bartender with a proven track record of improving customer success by raising standards and expectations. I consistently receive outstanding ratings on customer surveys after functions. I have managed staffs from 3 to 75 people in the fast past demanding private and corporate catering environment. I am seeking a position that will allow me to use my full potential and learned skills in a challenging, team spirited environment.

EXPERIENCE:

The Palace Hotel – 2 New Montgomery St., SF, CA

Part time: Morning Bartender “The Garden Court”– October 2022 – Present : Responsible for opening and closing bar, greeting guests, making specialty craft drinks, for both The Garden Court, Restaurant, High Tea, and Sunday Brunches, bank P.O.S. systems, closing out register and responsible for inventory control and merchandise procurement.

The Warwick Hotel – 490 Geary St., SF, CA

Evening Bartender – October 2022 – Present : Responsible for opening and closing bar, greeting guests, making specialty craft drinks, bank P.O.S. systems, closing out register and end of shift bar re stocking. Hyatt Regency – 3rd St. SF, CA

Lounge Bartender July 2022 – October 2022: Responsible for opening and closing bar, greeting guests, making specialty craft drinks, bank P.O.S. systems, closing out register and responsible for merchandise procurement. Hotel Nikko – 3rd St. SF, CA

Lounge Bartender July 2022 – October 2022: Responsible for opening and closing bar, greeting guest, making specialty craft drinks, bank P.O.S. systems, closing out register and responsible for merchandise procurement. Lawler Catering – SF, CA

Owner, Banquet & Bar Manager 2003 March 2020 : Lawler Catering provided professional front of house and back of house service staff, banquet managers, bartenders, wait and kitchen staff. Lawler Catering also provided staff for private events, corporate events, corporate meetings, weddings, birthday parties, sit down dinners, buffets, bars, and full service craft bartending.

McCall’s Catering and Events SF, CA

Bar Manager, Craft Bartender April 2016 December 2018 : Led multiple evend as a Bar Manager.

Even production from start to finish

Managed up to 75 service staff and bartenders

Reviewed set up diagrams, menus and prepared captain station for event services.

Contact this candidate