Project Manager Business Analyst

NOOPUR CAPOOR

**** ********** ****, ******* *******, IL 60192 Cell: 847-***-**** Email: ************@*****.*** OBJECTIVE:

Motivated and reliable professional seeking a Business Analyst position where my skills and excellent experience can provide value to an organization. Possess excellent relationship-building abilities, hardworking, focused, critical thinker, and attentive to details. Strong ability to work independently and in a project team environment. Great at taking the initiative to work on different tasks. Skilled in coordinating projects in conjunction with the Project Manager. Experience working in the Financial, Mortgage, Non-profit, and Recreation industries. PROFILE SUMMARY:

• Experience in applying Business Analysis as well as Project Coordination best practices and methodologies.

• Requirements gathering, elicitation, analysis, and documentation of Business Analysis deliverables.

• Familiar with traditional/waterfall SDLC and Agile (Scrum) project environments.

• Participate as an administrator in requirements workshops, interviews, and focus groups with business stakeholders to stay aligned with the stakeholders’ business needs.

• Maintaining MS Project

• Scheduling meetings and preparing meeting minutes

• Create Business Requirements Document (BRD), System Requirements Specification (SRS), and Functional Requirements Document (FRD) for traditional/waterfall projects.

• Excellent written-verbal communication, problem-solving, and presentation skills.

• Detail-oriented, analytical, highly adaptable, and problem-solving abilities.

• Providing Administrative Support for all live projects. APPLICATIONS/TOOLS:

Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Visio, Microsoft Outlook, Microsoft Project, Jira, Confluence, Mockplus, Balsamiq, Power BI, UI/UX Design. WORK EXPERIENCE:

Beyond Conquerors, LLC. March 2023- February 2024) Project Coordinator

• Keeping project time line calendars updated and provide the status updates to all Stakeholders, internal as well as external.

• Participate in workshops and interview sessions to assist the Project Manager in compiling data.

• Regularly schedule meetings and prepare meeting minutes.

• Managing communications with cross function teams.

• Act as a liaison between Business stakeholders, Subject Matter Experts (SMEs), and the technical team to ensure that requirements are translated correctly.

• Ensure compliance with organization-wide regulations, policies, and guidelines.

• Collaborate with project team members and upload/manage project documents.

• Participate in project weekly status meetings and provide feedback. Guaranteed Rate Inc., Schaumburg, IL (March 2020 - July 2022) Analyst/Project Coordinator

• Assigned to provide business analysis services for multiple Waterfall/Traditional and Agile projects.

• Led requirements workshops and interview sessions to get input from business stakeholders and SMEs.

• Effectively translate requirements between Business stakeholders, SMEs, and the technical team.

• Defined epics, features, user stories, and acceptance criteria for assigned Agile projects using Jira.

• Designed screen mockups/wireframes to obtain feedback from stakeholders during workshops or interviews.

• Created Use Case diagrams using UML methodology and Process flows to depict “as-is” and “to-be” processes.

• Facilitated UAT testing for new applications and enhancement projects. Create applicable UAT test scripts.

• Created weekly status reports to outline completed and planned project tasks for upper management.

• Worked with SMEs from the mortgage processing team and collaborated with IT to improve business processes.

• Interfaced with business stakeholders to prioritize requirements using the organization’s prioritization scale.

• Generated the Requirements Traceability Matrix (RTM) to ensure that all requirements have been fully tested.

• Provided support for smooth production rollouts/deployments of new applications and system enhancements.

• Collaborated with loan officers to identify requirements and manage conventional, Jumbo, and IHDA loans from inception to approval using the Encompass platform.

• Engaged in project weekly status meetings and delivered the status of all assigned work tasks. Wintrust Mortgage, Itasca, IL (July - November 2019) Mortgage Processor (Contract)

• As a coordinator, assisted the processing team in achieving the set loan processing targets and coordinated with IT to create and track system enhancement development and UAT.

• Collaborated with loan officers to manage conventional and IHDA loans from inception to approval by utilizing the Encompass platform.

• Calculated and verified the applicant’s income and analyzed credit per the bank’s guidelines. US Bank NA (Mortgage Division), Schaumburg, IL (2016 – 2018) Business Coordinator/Processor II

• Led and coordinated loan application files from inception to close per the bank’s defined process flow.

• Recognized as one of the Top Performers of US Bank’s Schaumburg Operations Center for consistent performance, superior customer relations, and an excellent reputation with sales and underwriting partners.

• Led MIS for internal reporting, which included daily, weekly, and monthly reports to the management. Individual Performance Matrix Scores: 97% customer satisfaction surveys; 65-70% pipeline roll; 95% consistent quality audits; met more than 98% contract closing dates. Manager Member Services- Buehler YMCA of Metro Chicago, Palatine, IL (2012 – 2013)

• Led YMCA member relations and member accounts services.

• Mentored and provided systems training to new member service team associates.

• Worked with SMEs to review and evaluate various IT issues and enhancements by collaborating with IT teams. EDUCATION & TRAINING:

• Agile Business Analyst training – TBS Solutions LLC (Gaithersburg MD)

• Bachelor of Arts – Delhi University (New Delhi, India) REFERENCES:

• Provided upon request.

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