Customer Service Administrative Assistant
Resume:
Charettia Edwards
Atlanta, GA *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
SEALCAP (LIHEAP)-Dothan, AL
April 2024 to Present
Keep track of information like company data, filing, customer appointments, and meetings Answer client questions and solve problems.
Manage time-sensitive tasks and arrange their schedules to complete them all. Communicate with employees and customers, to build good relationships. Plan, coordinate, and execute work efficiently and accurately while managing multiple tasks, deadlines, and priorities
Collaborate effectively with others.
Customer Service Representative
Cricket Wireless-Dothan, AL
December 2022 to Present
Assist customers with sales, market, open/close store. Tax Preparer
Taxes 4 Less-Dothan, AL
January 2014 to Present
• Consults with clients to develop a basic understanding of their financial affairs and the scope of their tax liabilities.
• Reviews previous tax returns and financial documents to identify missing or incomplete information or documentation.
• Reviews all supplied financial information for accuracy.
• Uses the appropriate accounting software or system to prepare tax returns.
• Calculates taxes owed or refunds due to client; consults tax law publications for guidance on unusual situations.
• Submits tax returns to accountant for review.
• Presents approved returns to clients.
• Files tax returns for clients.
• Maintains understanding and knowledge of changes in tax law by reading professional literature or attending tax seminars and training courses.
• Performs other related duties as assigned.
Assistant Manager
Dollar General-Grimes, AL
October 2021 to March 2022
• Assisting the manager in organizing, planning and implementing strategy.
• Coordinating retail store operations.
• Ensuring store schedules and objectives are met by employees. Store Manager
Metro by T-Mobile (authorized dealer)-Dothan, AL
September 2017 to April 2021
• Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability
• Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
• Ensuring high levels of customers satisfaction through excellent service Senior Customer Service Representative
VANTAGE SOURCING-Dothan, AL
September 2008 to September 2011
• Respond to incoming calls, emails and other message from customers and give them the right answers and directions
• Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals
• Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
• Make use of proven business techniques in the identification of lapses and loop holes in the organization’s customer service department and recommend better strategies that will yield better results
• Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information
• Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance
• Liaise with other trainers/training departments to ensure that employees are very knowledgeable about work ethics and latest trends obtainable in the business market to obtain better results
• Serves as mediator between customers and clients in cases of disputes which may arise in the course of business transactions, and also mediate between employees and employers to ensure that the interests of both parties are dully protected.
Education
High school diploma
Dothan High School - Dothan, AL
August 1994 to May 1998
High school diploma
Dothan Tech Center - Dothan, AL
August 1994 to May 1998
Skills
• Tax Experience (5 years)
• Accounting Software (5 years)
• Communication skills (10+ years)
• Computer literacy (10+ years)
• Windows (10+ years)
• Computer skills (10+ years)
• Sales (5 years)
• English (10+ years)
• QuickBooks (5 years)
• Office Management (5 years)
• Accounts Payable
• Bookkeeping (5 years)
• Accounting (5 years)
• Payroll (3 years)
• Microsoft Powerpoint (10+ years)
• Financial Statement Preparation (5 years)
• Balance Sheet Reconciliation
• Data Entry (10+ years)
• Data Analysis (10+ years)
• Accounts Receivable (5 years)
• Merchandising (10+ years)
• Microsoft Word (10+ years)
• Management (5 years)
• Analysis Skills (10+ years)
• Microsoft Office
• Organizational skills
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