Customer Service Team Member
Resume:
Robert Fenwick
Lexington Park, MD *****
**********@************.*******.***
Highly reliable and focused Logistics Specialist with strong record of exemplary customer service. Able to work independently with little to no supervision or as a team member. Adept at maintaining and updating multiple high-volume data resources in both paper and electronic forms. Authorized to work in the US for any employer
Work Experience
Shift Supervisor
Sheetz - Great Mills, MD
October 2022 to June 2023
Be a leader by example to our store team members with high-energy hustle and a strong team mentality
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You’ll all work together to engage customers with hospitality in all aspects of their experience at a Sheetz
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Welcome customers to our stores with greetings and top-tier customer service
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Make magic happen by serving up quality food and beverages made to exact customer specifications in a safe, fast and friendly manner
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Mentor and coach your work fam to prioritize tasks and rock it as a Team Member
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Keep an eye on the goodz in-store to make sure that products are ordered, merchandised, rotated and readily-available for our customers
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Keep thingz clean in the store, kitchen, and dining areas Warehouse Associate
Servtech - Lexington Park, MD
May 2019 to October 2022
1. off-loading trucks sorting and segregating the merchandise and storing and pulling of merchandise to and from the warehouse racks Inspect product for expired dates and damages Breakdown pallets when necessary Operate MHE equipment in a safe manner Keep warehouse area policed to maintain a safe environmentEqual. Re-stock Requirements-Placement of Merchandise on Shelves - Merchandise Rotation-Excess Stock Overwrite - Expired Code Dates - Cleaning and Dusting Shelf Area - Not in Stock NIS Facing and Fronting - Disposal of Cardboard- Returning Merchandise - Damaged Items- Disposal of Waste Materials
Team Leader
SAS Retail Services - Orange, CA
February 2018 to April 2020
Follow planograms and set products in efficient manner. Ensure new items in stores are set according to plan and are complete each day. Work with store manager to ensure quality is met.
Lead team by example to reach daily goals.
Order products to restock.
Merchandiser
Apollo Retail Specialists - Lexington Park, MD
March 2017 to September 2017
retail specialist,merchandiser,assembler.
Performance a service to Office Depot stores,responsible for keep furniture pad, do regular maintenance,make necessaries repair,touch up,part ordering,assembly missing units,office chairs,sign,brochures,price.
Document and report all issues find on the call report and created a work order for the assembly techs. retail specialist,merchandiser,assembler.
Overnight Stock Clerk
Shoppers - California, MD
November 2015 to February 2017
Performed overnight stocking and rotating duties regularly. Organized the store by returning all merchandise to its proper place. Collaborated with supervisors to plan and maintain displays. Inventory audits.
Delivered exceptional service by greeting and serving customers and maintaining stock in a timely, friendly manner
Inventory- make sure shelves are accurately stock,pone single item is worked to the floor,count every backstock and restock with sticky note or ups shown so it can be reviewed Merchandiser
Kellogg Company - Battle Creek, MI
March 2015 to November 2016
Responsibilities
Deciding how goods should be displayed to maximize customer interest and sales. Assisting visual merchandisers to plan store layouts to promote key lines. Accurately stocking and rotating products onto shelves from backroom inventories. Building up and maintaining product displays.
Ensuring that enough merchandise is in stores at the right time in the season i.e. Christmas or Easter. Maintaining products on Store racks, shelves and displays. Rotating products from the back stock to shelf and display locations. Identifying replenishment needs.
Completing all paperwork and necessary documentation. Spinning labels and straightening package graphics. Performing other miscellaneous duties as assigned. Negotiating prices, quantities and delivery time-scales with suppliers. Removing any dented, dirty, damaged, or out of code products from display. Sorting and distributing merchandise to various locations throughout the store. Carrying out market research on how well displayed products are selling. Travelling to multiple store locations.
Accomplishments
A good understanding of what motivates customers to buy products. Designing promotions and advertising campaigns.
Able to manage several projects/initiatives simultaneously. Warehouse Associate/Receiving Clerk
Target - California, MD
August 2010 to December 2013
Responsibilities
Responsible for checking the trailer loads of product received from vendors and/or backhauls. Directs trailers to receiving doors through security and oversees the unloading of vendor goods to the dock, verifies case count and appropriate receiving paperwork.
- Attends daily pre-shift meeting, receives assigned dock area
- Using a warehouse management system, identifies paperwork
- Greets and meets with truck drivers to get paperwork
- Opens and closes dock doors
- Communicates with warehouse department/management to unload trailers, reporting any problems to management
- Check product as received on dock, documenting product appearance, identify integrity/safety of product, tag and scan pallets and products into warehouse management system
- Maintain a clean and safe work area
- Complies with all safety requirements
- Complete daily logs
- Communicate with associates from other shifts
- Uses computer to enter records
- Other projects and tasks as assigned by supervisor Accomplishments
Recognition daily, great team cards
Skills Used
Forklift, Power Jack, Wave and Hand Held Equipment Cashier/Cook/Server
Checkers - California, MD
January 2006 to February 2009
Responsibilities
Operated a cash register (or equivalent), received payments of cash, checks and/or charges from customers for goods or services; maintained proper security of cash at all times; understood and followed all health and safety policies and procedures; understood and followed all cash handling policies and procedures; responsible for stocking and merchandising retail products. Assisted the Cook with preparing ingredients, keeping the kitchen clean and orderly, and by performing some of the simpler cooking functions as assigned according to the menu.
-Prepare and cook food items according to recipes, daily menus and supervisor's instructions.
-Take temperatures at regular intervals and maintains foods in sufficient quantities while minimizing over-produced waste.
-Ensure proper presentation of all food items.
-Assist in maintaining kitchen sanitation and equipment cleaning schedule.
-Prepare sandwiches. / Prepare food items for salad bar. Merchandise Promotions
Marketing
Visual Merchandising
Education
Diploma in Great mills
2004 to 2007
Skills
• Microsoft Office Suite; Windows 1995, 98, ME & 2000; Internet Explorer and Netscape Navigator
• Planograms
• Shipping & Receiving
• Logistics
• Shift Management
Certifications and Licenses
Driver's License
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