Customer Service Accounts Payable

MELISHA HUDSON

** **** ********** **, ******, Tennessee, 38320, United States • 931-***-**** • *******.**********@*****.*** Proactive thinking and dependability are important to me. Primary point of contact for all phone and website inquiries, both internal and external. Reliable and professional employee who is committed to providing excellent service. When it comes to phone support and greeting visitors, she shines. Typing speed of 52 words per minute.

Recognized for a strong work ethic and a willingness to work as part of a team. With little supervision, committed to delivering high-quality results. Punctuality and critical thinking are important to me. Positive, upbeat, and customer-focused.

Office management

Office administration

Accounts payable / accounts receivable

Pleasant demeanor

Travel coordination

Accounting

Spreadsheet management

Advanced clerical knowledge

Multi-line phone proficiency

Critical thinker

Professional phone etiquette

Excellent communication skills

Customer service-oriented

52 WPM typing speed

Data entry

Travel arrangements

Customer service

Budgeting

2015 High School - Gloucester High School - Gloucester, VA 2/24 to Present Office Assistant - H&H oil LLC - Camden, TN Organized, stored, and retrieved files to improve daily operations and support customer needs. Made sure that business records were up to date by updating customer information on a regular basis. Routed incoming calls and faxes and wrote detailed messages to speed up response. Organized, filed, and labeled paperwork.

Used Microsoft Office to create reports and type letters Implemented a record filing system to improve document organization and management. 10/21 to 4/23 Customer Service Agent - Hyatt hotels - Camden, TN Identified appropriate hotel solutions within the anticipated price range by determining customer needs through careful and active listening skills.

Exuded high energy and professionalism when dealing with clients and staff at all levels. KB and hotel information tabs were my go-to tools for maintaining confidentiality. Met with management and vendors to discuss and resolve issues with defective and unacceptable services. Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis. Quality, price, selection, availability, and distribution capabilities were all factors in my research and evaluation of suppliers and vendors.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

3/16 to 10/21 Personal Shopper - Walmart Supercenter - Huntingdon, TN Maintained high customer satisfaction ratings by completing orders quickly and making good selections for customers. Carefully reviewed customer orders to locate desired items and checked the app on a regular basis for any changes. Increased productivity by scanning items quickly and completing as many orders as possible per hour. Provided knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process. Provided excellent service by locating products and checking the store system for merchandise at other locations. Greeted customers and offered assistance with merchandise selection, accessory selection, and purchase completion. Taught new employees about customer service, money management, and organizational techniques. Stocked sales floor racks and shelves and opened new merchandise. Kept track of substitutions and let customers know about them. Selected quality and accurate items for 130 daily customer orders. Increased store revenue by providing customers with accessories and related purchases to round out their purchases. Carefully reviewed customer orders to locate desired items and checked the app on a regular basis for any changes.

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