Customer Service Medical Receptionist
Resume:
Patricia Bernard
Lake Worth
Lake Worth, FL *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Medical Receptionist
HCA Healthcare-West Palm Beach, FL
January 2022 to May 2024
• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders Customer Service Representative
CALL4HEALTH DELRAY FL-Delray Beach, FL
October 2021 to January 2022
• Answering calls from clients and scheduling appointments, and or cancelling. Also, sending messages for them to their doctors.
• Answer patient questions, verify insurance, perform specific scheduling functions, etc.
• Complete call processing in an efficient manner; remain aware of call volumes;
• work as part of the team to handle the call volumes. During all interactions, display characteristics of inquiry.
Guest Services Representative
LBA Hospitality-West Palm Beach, FL
January 2020 to March 2020
• Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures
• Execute selling strategies to enhance the hotel revenue
• Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions
• Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events
• Manager on Duty functions when necessary or as scheduled
• Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books
• Assist with guest issues with professionalism, maintaining hospitable attitude
• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible
• Promote and sell services/amenities of the hotel
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products
• Be aware of potential sales leads and contacts thorough guest interaction
• Report information to the appropriate individual
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas
• Check all credit cards for validity before the end of the shift Medical Receptionist
True Compassion Urgent Care-West Palm Beach, FL
May 2018 to July 2019
• Greets patients in the facilities and over the phone
• Assists doctors, nurses, and patients
• Schedules doctors’ appointments for patients
• Performs clerical and administrative tasks
• Prepares medical files
• Maintains and keeps patient information confidential
• Maintains medicinal supplies and equipment
Customer Service Representative
Teleperformance USA-Boca Raton, FL
July 2013 to May 2018
• Managelargeamounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Education
High school or equivalent in Communications
Lake Worth Community College - Lake Worth, FL
2004 to 2009
Skills
• Microsoft Office and I hold impeccable customer service skills (2 years)
• Microsoft Powerpoint
• Guest Services
• POS
• Guest Relations Experience
• English
• Guest relations
• Customer service (5 years)
• Guest services
• Cash handling
• Microsoft Office
• Administrative experience
• Communication skills
• Typing
• Computer skills
• Organizational skills
• Time management
• Sales
• Microsoft Outlook
• Basic math
• Medical Receptionist
• Insurance Verification
• Phone Etiquette
• Medical Records
• Front Desk
• Medical Terminology
• Hospitality
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