Customer Service Human Resources
Resume:
Mario Vigil
Wylie, TX *****
****-*****@*******.***
Objective
Seeking a position within an organization with advancement opportunities where I can gain and utilize my acquired experience, skills and education. Skills
• Aged Account Reporting
• Data Collection
• Excellent telephone technique and ability to work high volume of calls
• Payment Arrangements
• Multi Task
• Positive attitude
• Dedicated
• Dependable
• Customer Service
• Responsible
• Ability to work under high pressure.
• Ability to deal with crisis situations and to make emergency decisions.
• Excellent interpersonal and communication skills.
• Efficient
• Excellent interpersonal skills
• Detail Oriented
• Diplomatic problem solving
• Quick learner
PROFESSIONAL EXPERIENCE
Procollect incorporated January 14th 2019 to August 2023 Collections specialist responsable for collecting $7,000 net $20,000 gross minimum per month. Taking inbound calls while making outbound calls. Skip tracing for contact information and to update social security numbers for credit reporting.
• Working multiple accounts at the same time
• Simultaneously work up to five chats
• Train new employees via side by sides
• Work 200 to 300 accounts per day
• Collect debt for apartment complexes, utility companies, and physicians
• High pressure environment
• Taking payment through billing tree application
• Skip tracing through TLO
National Recoveries Inc. Denver CO January 2015 – May 2017 Account representative, called debtors worked out payment plans and helped facilitate loan refinancing
• Handled all aspects of legal readiness, and transfer of judgment
• Worked closely with Company Human Resources to establish wage garnishments.
• Filed liens on homes and bank accounts when steps were required.
• Worked on high end accounts as well as smaller balanced accounts ranging from $300 to
$150,000.
• Proactive in problem solving as it related to, customers, investigations, state laws, litigation, and complaints.
• Work in a fast-paced, high-pressure environment with short turn-around times.
• Exceeded goals every month employed.
24/7 Intouch Aurora CO October 2013 – October 2014 Customer care representative responsible to answer inbound calls from customers and Financial Institutions. Provided outstanding customer care service
• Customer Care Representative
• Handled inbound phone call from Customers, Financial institutions
• Assisting customer on providing status/placing orders/canceling/refunding orders
• Able to identify and prevent fraud against the company Vinci Law Office Aurora CO 2008-July 2013
Account manager, called debtors, researched assets to see if litigation was viable.
• Trainer
• Handled all aspects of legal readiness, and transfer of judgment
• Worked closely with Company Human Resources to establish wage garnishments.
• Filed liens on homes and bank accounts when steps were required.
• Hired process servers and worked directly with sheriff departments in many states. Monitored processing to conclusion. Worked closely with accounts payable to assure payment of services rendered to these groups. Approved payment of services.
• Worked on high end accounts as well as smaller balanced accounts ranging from $300 to
$150,000.
• Proactive in problem solving as it related to, customers, investigations, state laws, litigation, and complaints.
• Work in a fast-paced, high-pressure environment with short turn-around times.
• Exceeded goals every month employed.
Metro Collections
Same Responsibilities as above
WAKEFIELD AND ASSOCIATES
• File preparation for litigation against high balance debt.
• Extensive knowledge of state laws
• Exceeded goals every month employed
ACCELERATED BUREAU OF COLLECTIONS (ABC)
• All aspects of collections – skip tracing, investigations, and laws surrounding collections.
• Collection of Sprint and MCI accounts.
• Work on manual and auto dialer.
• ON SIGHT COM. STAFFING
• OEA assembly/ inflate air bags. Product/ quality testing. SITEL TSR- Telephone Sales Representative
• Aggressively marketing custom calling features and class services for residence and business customers.
• Listening closely for customer needs and problem solving.
• Worked in a fast-paced, high-pressure environment with short turn-around times.
• High performer in sales revenue.
OMNI CARE SERVICES INC.
• Responsible for the residential program of an agency that provided services for individuals with developmental disabilities.
• Maintained confidential client records in accordance with state and county regulations.
• Interfaced with representatives from 3 counties and presented informational reviews in relation to individuals served.
• Proactive in problem solving as it related to client searches, investigations, and complaints.
• Performed job duties with minimal supervision.
EDUCATION
• Smoky Hill High School graduate
• Arapahoe Community College
• ACA Certified
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