Customer Service Representative

Nicole Martin

615-***-**** *****************@*****.***

SUMMARY

Talented Customer Service Representative/ Collections Specialist persistent with customers and seasoned in achieving objectives.

Bringing 15 years of experience and excited to take on new role with long-term growth and

advancement. Dynamic problem solver with first-rate skills in building relationships and resolving

problems.

SKILLS

Problem Solving Skills

GP2018Prod

Proficient in SAP MS Office

Oracle Customer service

Salesforce Planning and coordination

Get Paid Administrative support

Excel Invoice generation

Outlook Project organization

Oral and written communications Problem resolution

Organization Communications

Adapting to Change

Receptionist Lockboxes

Insurance verification DDS Enterprise

EOB Reconciling payments

TSYS Loyalty Lexis Nexis Bridger Insight XG

Cisco IP Communicator Customer Accounts

Credit Balances Credit Card Payments

Refunds EFT/ACH/ Bank Deposits

EXPERIENCE

Truck Pro 2024-Current

oReviewed and released orders on credit hold

oCollecting on past due accounts

oProviding invoices, collect payments, reconcile accounts, work closely with accounts payable departments

oPrepared payment plans and maintained them current

oResearch missing, incorrectly applied or unapplied payments

oReconcile Accounts

oIssued Refunds

oProcessed CC Payments

oIssued Tax Credits

oEntered Tax Certificates in system

Customer Service Representative 2023-2024

Aston Carter- EVERZINC Assistant Production Scheduler

oEntering Production/Data Entry

oAnswered inbound calls from customers

oGreeting Customers/Customer Service

oAdding orders to production board

oMaintaining shipping log

oWorked closely with management

oWorked closely with production supervisor

oWeighed trucks in and out on scale

oScheduled truck pick ups

oManaged Inventory

oCommunicated/Updated sales daily with production status, issues

Customer Service Representative

Aerotek- CAT Prepaid Credit

Work Remotely 2021-2023

oWorked closely with management to deliver project requirements, develop solutions, and meet deadlines.

oResearched missing, incorrectly applied, or unapplied credits

oAnswered inbound calls from customers

oReporting

oMaintained customer service inbox

oWorked Bridger Report weekly

oProvided excellent service and attention to customers through phone conversations and email

oWorked monthly dealer reports

oReconciling payments

oData Entry

oProcessing Invoices

Assistant Manager, Dirt Cheap LLC 2020-2023

Smyrna, TN

oAssumes certain management responsibilities in absence of Store Manager.

oOversee day-to-day operations and work of lower-level staff

oEnsure compliance to organizational standards, including safety standards and client or customer communications

oMonitor and provide feedback to managed staff to effect improvements in organizational goals

oManage reports and personnel documents, including payroll

oReview and filter applications for potential new hires

oAssist in interviewing applicants and confer with senior-level management on hiring process

oSchedule and coordinate meetings.

oConduct employee performance reviews.

oMaintains store records, cash register deposits and receipts.New employee orientation: Providing information packets, reviewing company policies, and explaining benefit programs

oProcessing paperwork for employee transfers, job classification changes, and salary increases

o Assisting with the preparation of human resource reports such as attendance, new hire,

oEnsuring company policies are followed.

oResolving customer issues to their overall satisfaction.

oAssisting customers whenever necessary.

oEnsuring that health, safety, and security rules are followed.

oMaintaining stores to standards, including stocking and cleaning.

oCompleting tasks assigned by the general manager accurately and efficiently.

oSupporting store manager as needed.

oOrganizing/creating employee work schedule.

Senior Credit Escalation Analyst, McKesson Specialty Health 2013-2020

La Vergne, TN

oReviewed and released orders on credit hold

oWorked closely with both customers and sales team to reconcile accounts and oversee payment negotiation

oCollected and organized all credit applications, terms pages, licensure documents for underwriting

oAnswered 60 calls per 6 hours to answer customer questions.

oWorked closely with management to deliver project requirements, develop solutions, and meet deadlines.

oRecognized by management for providing exceptional customer service.

oProvided excellent service and attention to customers through phone conversations and email

oPrepared accounts if uncollectible to be processed and sent to third party collections

oPrepared payment plans and maintained them current

oResearch missing, incorrectly applied or unapplied payments

oReconcile Accounts

oVirtual Training new employees

Customer Data Representative, McKesson Specialty Health 2011-2013

La Vergne, TN

oSet up new accounts within 24-48 hours making sure all legal documents were received and signed properly

oMaintained account updates, such as address changes, license updates, filing, linking accounts per parent and child relationship linking in SAP

Collections Representative, McKesson Specialty Health 2009-2011

La Vergne, TN

oCollecting on past due accounts

oProviding invoices, collect payments, reconcile accounts, work closely with accounts payable departments

EDUCATION AND TRAINING

GED

State of Tennessee Dept of Labor and Workforce, March 2010

ACCOMPLISHMENTS

Won Customer Data employee of the year 2012

Won Collector of the year 2017

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