Customer Service Front Desk

CTJ

OBJECTIVE

Looking for a position where I can utilize my experience pervading friendly, knowledgeable, and empathetic service to customers. A job where my experience can benefit a wide range of customers.

SKILLS

Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers

Proficiency in basic computer skills (Word, Excel, Outlook)

Ability to multi-task and work in a fast-paced environment

Strong organizational skills

Ability to analyze and solve problems.

Good listening skills

Ability to maintain professional and tactful manner in stressful situations

Ability to deal with client information in a confidential manner

C TINA JACKSON

CUSTOMER SERVICE REPRESENTATIVE (480) 737- 9419

********@*****.***

EXPERIENCE

JOB TITLE • COMPANY • DATES FROM – TO

CUSTOMER SERVICE REPRESENTATIVE

G S Services, 7307 East Hampton Avenue, Tempe, AZ 85209, 480-***-**** – From 02/2017 TO 12/2018. DUTIES: Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Contribute to team effort by accomplishing related results as needed

Manage large number of incoming calls

ADMINISTRATIVE ASSISTANT – Cleveland State University Department of Biology • Dates From 04/1978 – To 02/27/2009 DUTIES: Answer and direct phone calls

Organize and schedule appointments and meetings

Produce and distribute correspondence memos, letters, faxes, and forms

Prepared regularly scheduled reports

Ordered office, research, and teaching supplies

Book travel arrangements

Submit and reconcile expense reports

Provide information by answering questions and requests

Monitor and approve for payments invoices

Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating and purchasing new equipment for research and teaching labs.

Organize travel arrangements for the Chair and faculty members

Write letters and emails

Book conference calls, rooms, taxis, couriers, hotels, etc.

Maintain computer and manual filing systems

Handle sensitive information in a confidential manner

Coordinate office procedures

Resolve administrative problems

Oversee,supervise and train office and student staff

Implement clerical duties and administrative processes

Utilized and was proficient in MS Office

EDUCATION

High School Diploma • Date Earned – June, 1982 • School John Hay High School-

College Cleveland State University, FROM 1982 – 2018

(No Degree awarded); South University – Online – Savannah GA FROM 2018 – TO PRESENT

VOLUNTEER EXPERIENCE OR LEADERSHIP

CEO, Angelic Enterprises, 2018, Founder and CEO Bread of Life Ministries – AZ 2012, Area Agency on Aging – Wellness Coordinator, Escalante Senior Center, Tempe, AZ, Dream Center, Phoenix AZ, Resident’s Advocate, Hope Wing

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