Mental Health Case Manager
Resume:
Cedranisha Smith
Milwaukee, WI *****
**************@*****.***
Willing to relocate to: Milwaukee, WI - Waukesha, WI - Milwaukee, WI Authorized to work in the US for any employer
Work Experience
Residential Care Specialist
Rogers Behavioral Health-Brown Deer, WI
December 2022 to Present
Residential Care Specialists play a life-changing role in the treatment of our patients. You are one of the key individuals working day-to-day, in collaboration with an interdisciplinary treatment team, to support patients in achieving their goals. • Gain experience working with residents with a variety of mental health disorders. • Accompany residents to various activities such as meals, outings and group sessions. • Help deliver evidence-based interventions including cognitive behavioral therapy. • Ensure patient safety and assist in crisis intervention when needed. • Participate in medication administration and documentation.
• Safely Drive residents in a company provided vehicle to appointments and off ground activities. Adolescents with the focus on Depression.
CCS Rehab specialist
Miracle Home Health Care-Glendale, WI
March 2023 to May 2024
provide recovery-based services to consumers with mental health and/or substance use disorders. Rehab specialistswork closely with the consumer and consumer’s Care Coordinator to improve medication management skills, physical health monitoring, individual skills development, and enhancement, and/or wellness recovery management. Rehab specialistwill provide training, education, and support to assist the consumer in working towards his or her goals.
CSP Case Manager
Milwaukee Mental Health Associates-Milwaukee, WI
December 2019 to March 2023
Plans, coordinates and develops treatment programs convolving behavioral or social problems, emotional disturbances or physical disabilities. Provides guidance and information for individuals and families throughout the residential placement period. Doing intakes, and coming up with a treatment plan for the ideal mental health issue
Residential Case Manager
Bell Therapy-Milwaukee, WI
January 2017 to December 2020
Plans, coordinates and develops treatment programs convolving behavioral or social problems, emotional disturbances or physical disabilities. Provides guidance and information for individuals and families throughout the residential placement period.
receiving a specialty, high acuity, or expedited referral, contact customer to assess situation, needs, urgency of need, and preferences. Identify resources to meet customer needs based on customer demographics, goals, and resource eligibility. Collaborate with support persons (professional and non- professional) involved in the customer’s life. Communicate complicated information in a manner understood by customers who often have cognitive or physical disabilities. Complete follow-up contacts to ensure customers’ needs were met
Public Safety Officer
Aurora Healthcare-Milwaukee, WI
June 2018 to January 2020
• Identify and resolve issues that pose a potential safety risk to facility operations
• Conducts regular interior and exterior patrols to ensure the safety and security of the property
• Respond in a timely manner to all emergency and crisis situations and intervene as needed
• Perform related clerical duties including documentation and reporting, data entry, filing, and generation of statistical reports and audits
Auxiliary Officer
Milwaukee Police Department
May 2010 to November 2018
Community volunteer for events hosted by Milwaukee Police Department Security Officer
Securatas-Milwaukee, WI
August 2015 to June 2018
• Conducted hourly patrols of three elderly facilities
• Inspected parking lot to verify vehicles were properly parked and displayed parking
• Completed daily activity reports
• Worked with local and federal law enforcement agents to coordinate apprehensions as needed Correctional Officer
Milwaukee County Department-Franklin, WI
May 2016 to August 2017
• Observed, monitored, and evaluated inmate behavior
• Conduct electronic and physical searches of prisoners, visitors and buildings
• Enter and retrieve reports, records and other information using a computer terminal Security Officer
Securatex-Milwaukee, WI
September 2013 to June 2017
• Oversaw security and access privileges at a 4-unit condominium complex
• Immediately reported fires, accidents and other safety hazards
• Acted as first responder for medical emergencies, included incoming calls and code red situations
• Patrolled buildings, facilities and perimeter areas to prevent damage to property Education
Master of Science in Criminal Justice in Criminal Justice in Criminal Justice Colorado Technical University - Colorado Springs, CO May 2018
Bachelor of Science in Criminal Justice in Criminal Justice in Criminal Justice Colorado Technical University - Colorado Springs, CO September 2016
Skills
• Microsoft Word
• Security
• Communications
• Word
• Receptionist
• Case Management
• Law Enforcement
• Intake Experience
• Conflict Management
• Motivational Interviewing
• Program Development
• Behavioral Health
• Crisis Intervention
• Child Protective Services
• Behavior Management
• Curriculum Development
• Meeting Facilitation
• Management
• Crisis Management
• Administrative Experience
• Special Education
• Research
• Microsoft Project
• Social listening
• Social media management
• Loss prevention
• Applied Behavior Analysis
• Customer service
• Mentoring
• Windows
• Communication skills
• Computer skills
• Animal care
• Memory care
• Caregiving
• Data collection
Certifications and Licenses
First Aid Certification CPR Certification First Aid Certification First Aid Certification
CPR Certification
First Aid Certification
Hazardous Waste Operations & Emergency Response Training OSHA 30
Associate Safety Professional
OSHA 10
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