Customer Service Assistant
Resume:
ANGELA M. HOCKER
Newark, DE *****
***********@*****.***
Objective Statement
A customer service position where I can utilize my customer contact and leadership skills.
Professional Experience
Christiana Hospital August 2018 - Present
Newark, De.
Food And Nutrition Services
Cashier III
Service Assistant III
Service Assistant II
Service Assistant I/Service Assistant Leader
Prepare food on a trayline for patients that are hospitalized while following strict food and safety guidelines.
●I am crossed trained as a Dish room Leader with responsibilities including supervising a staff of 15. I insure that all dishware is properly cleaned and stored away properly insuring the safety of the patient as well as staff.
●Responsible for recording temperatures of the dish machine water temps to insure proper functioning to the machine. Moving up 3 times within 1 year.
●Cashier… cashing customers out in a timely manner. Displaying excellent customer service skills. Greeting everyone with a smile and sincere hello. Balancing my register out at the end of my shift to match what the system displays.
Aramark December 2016 - August 2018
Newark, De
Food Service Worker
● Serve students of Pencader Dining Hall their meals while following strict food and safety guidelines.
●Providing exceptional guest service in a timely manner in a high volume setting.
●Perform cashier duties and accurately balancing out with the system.
●I am cross trained in several different positions including food runner. In charge of training all new staff (Food Service Workers).
●Received numerous commendations for exceptional guest service as well as being a model staff member
Chick-fil-A March 2010 - November 2017
Bear, DE
Cashier Trainer/Front Of The House Supervisor
●Greeted customers, prepared orders and served in a timely manner ensuring customer satisfaction in a fast paced environment. Responsible for managing a staff of 15 and training new staff as well.
●Supervisor of Front of the House operations
●Prepared food while adhering to strict health and safety guidelines.
●Cashed out customer orders with accuracy ensuring cash balanced with orders in the system.
●Handled customer complaints by determining the problem and best resolution to ensure customer satisfaction.
●Received numerous commendations for superior customer service.
Bob Evans Restaurant June 2012 – March 2016
Bear, DE
Server
●Solely responsible for opening the restaurant and serving customers prior to staff arrival.
●Responsible for serving customers in a six table section and assisted other servers when needed.
●Received exceptional customer service recognition award for going above and beyond during a corporate visit.
Applebee’s Grill May 2007 – May 2010
New Castle, DE
Host/Server
●Began as a host greeting and seating guests then promoted to Sr. Hostess (Neighbor Expert) responsible for training new hires for the hostess position.
●Promoted to server responsible for a four table section. Served guest by taking food and drink orders in a timely manner ensuring customer satisfaction.
Education
General Education Development – July 31, 2000
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