Office Manager Customer Service

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JACQUELINE

JONES

*********@*****.*** 405-***-****

Oklahoma City, Oklahoma 73162

WWW: Bold Profile

PROFESSIONAL SUMMARY

Always looking for ways to improve operations and increase team success.

Resolve problems tactfully, keeping employees and customers satisfied.

Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership.

Proven willingness to take on any task to support team and help business succeed.

Strong management skills and collaboration abilities. Stays on top of demands in fast-paced environments by effectively using slow periods

Maintain organized, clean and safe work areas with diligent attention to important details.

She is proficient in using MS Office products such as Excel, Word, and Outlook.

SKILLS

Budget planning and

Performance evaluation

Presentation development

Project management

Staff training

Schedule management

Purchase and Sales Order

Coordination

Multitasking

Customer Service Skills

Communication

Planning and scheduling

Operations oversight

Performance Evaluations

Business planning

Service contracts

management

Cost-reduction methods

Sales and marketing

Negotiation

Staff Management

WORK HISTORY

09/2012 - 01/2021

Facility Manager Edmond School District - Oklahoma, United States Enhanced facility services, safety, and quality

while preventing cost overruns by developing and enforcing vendor contract specifications

Developed strategic plans and departmental goals to maximize workflow and meet needs of other departments organization-wide Tracked and documented operational and financial records to perform monthly analysis of performance and costs

Conducted Daily and monthly inspections of facility grounds, external structure and systems.

03/2012 - 09/2012

Office Manager Accel International Inc. - Irving, Texas Controlled office supplies, including placing

new purchase and sales orders, monitoring usage, and coordinating regular restocking

Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders

Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities

Created and finalized contracts for Produce or Service deals with customers

Loadin

customers

Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement

Improved employee performance by coordinating workflow and implementing performance incentives.

10/2000 - 03/2012

Office Manager Smyth Alarms Co. - Fort Worth, Texas Administered yearly budget of over 1 million

dollars to manage office requirements such as service contracts, postage costs and supply replenishment

Order and Purchase equipment and supplies and processed all requisitions for purchases

Oversaw appointment scheduling, virtual meetings and itinerary coordination for both clients and personnel

Enhanced administrative staff knowledge with development of new operational and training manuals

Met budget targets consistently through strong planning and expense control strategies

Improved staff performance through continuous monitoring and training updates

Improved employee performance by coordinating workflow and implementing performance incentives

Resolved employee performance problems by tracking down root causes and retraining or offering guidance through difficult situations.

09/1994 - 08/1999

Custodial Services Supervisor Mansfield School District - Mansfield, Texas

Selected, ordered, and purchased new equipment, supplies, or furnishings

Conducted routine inspections of incoming materials to check quality and compliance with established product specifications Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands

Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets

Set and managed schedules to give proper coverage to required areas and meet customer service demands

Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual

Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed Read and interpreted blueprints and plans.

EDUCATION

Langston University - Langston, Oklahoma

Major - Business Adminstration

Course in business administration

Dunjee High School - Spencer, Oklahoma 05/1969

High School Education

PREVIOUSEMPLOYER

Edmond School District

COMMENTS

Jacqueline is a results-driven Facility /Operations Manager with strong background in environmental, workplace, and personnel safety-driven compliance professional with in-depth knowledge of Type regulations, Type best practices, and standard operating procedures. Experienced in creating purchase/sales order requests for material orders and running, sorting and distributing purchase orders to the appropriate vendors and maintained vendor relationships and coordinate meetings. Maintains consistent stock of inventory, ordering new stock up to pre-authorized limit. Controlled office supplies, including placing new purchase and sales orders, monitoring usage, and coordinating regular restocking. Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual. Possesses excellent communication, written, interpersonal and organizational skills. Jacqueline is a US Citizen, currently residing in Oklahoma City, Oklahoma and available for Phone/Video interview.

CANDIDATESUMMARYREQUIREMENTMATCH -

ESSENTIALREQUIREDSKILLS

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Purchase and Sales Order, 10+ Years, Sep 2012 Accel International

Business Process/Office Management, 10+ Years, Jan 2021 Edmond School District

Computer literacy - MS Office, 10+ Years, Jan 2021 Edmond School District

CANDIDATEINFORMATION

05/05/2021, Jacqueline Jones, Specialist Business Operations - United States Job ID # DTJP00021561

PERSONAL INFORMATION

Title: Facility Manager

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