Service Worker Customer
Resume:
NATASHA GROSS
** ***** ****** *************, ******* 32327 **************@*****.*** 850-***-****
OBJECTIVE
I am currently looking for a full-time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.
SKILLS & ABILITIES
Ability to plan, organize, prioritize work. Ability to obtain and process information. Ability to work in a team structure. Excellent communication skills. Mastery of Microsoft Office programs. Word, Excel, PowerPoint
EX2009PERIENCE
Rickards High School Attendance Secretary
August 2020 to August 2021
Recorded and documented all attendance for entire school. Assisted parents with general information. Assistant to the Assistant Principal Dr. D Barnes.
HEWLETT PACKARD
October 15,2016 to July 10,2017
Assisted customers with unlocking account, reset password provided claim status on a paid or denied claim, provided pay dates, provided assistance with navigating through Florida web portal.
GT INDEPENDENCE- DIRECT SERVICE WORKER
March 3,2017 to present
Personal Care giver duties included Adult Companion Care assisted patient with meal preparation, performed laundry duties, Homemaker services, shopping, accompanying client to doctor’s appointments.
CONSUMER DIRECT MANAGEMENT SOLUTIONS-DIRECT SERVICE WORKER -OCTOBER 2016 – FEBRUARY 3,2017
Personal Care giver duties included Adult Companion Care assisted patient with meal preparation, performed laundry duties, Homemaker services, shopping, accompanying client to doctor’s appointments.
CORRECTIONS OFFICER- FLORIDA DEPARTMENT OF CORRECTIONS
January 2001 to August 2012
Monitor inmate with psychological illnesses and mental illnesses, monitor activities inside prison cells and during activity time. Oversee movements of inmates to various areas of the compound, dining areas, visitation areas, Infirmary areas. Ensure detainee movements are coordinated appropriately, handle head counts administer emergency response as needed. Control Room Officer maintained equipment log, maintained and made sure that inventory is accounted for. Data reports for each shift. Complete reports for each shift entering every event from beginning of shift to end
CORRECTIONS OFFICER- GADSEN CORRECTIONAL FACILITY
JULY 2014- TO DECEMBER 2016
Monitor inmate with psychological illnesses and mental illnesses, monitor activities inside prison cells and during activity time. Oversee movements of inmates to various areas of the compound, dining areas, visitation areas, Infirmary areas. Ensure detainee movements are coordinated appropriately, handle head counts administer emergency response as needed. Control Room Officer maintained equipment log, maintained and made sure that inventory is accounted for. Data reports for each shift. Complete reports for each shift entering every event from beginning of shift to end
CUSTOMER SERVICE REPRESENATIVE-VRT SOLUTIONS, LLC
JULY 2013- JULY2014
Prepared customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
UNIT TREATMENT SPECIALIST- FLORIDA STATE HOSPITAL
OCTOBER 2013- MARCH 2014
Evaluate, counsel and residents, with mental and psychological illnesses. Preventing harm to themselves and others. Administer treatment plans. Input data about the behavior, implement laws, statues, inform of resident rights, examine issues including substance abuse, aging, bullying, anger management, careers, depression, assist clients in defining goals, Refer clients to psychologists and other services. Take a holistic (mind and body) approach to mental health care
CORRECTIONS OFFICER-STATE OF FLORIDA
DECEMBER 2006-SEPTEMBER 2012
Certified State Officer, Supervised inmates, maintained criminal information in database. NCIC certified monitored inmate activities inside prison cells and during activity time. Oversee movements of inmates to various areas of the compound, dining areas, visitation areas, Infirmary areas. Ensure detainee movements are coordinated appropriately, handle head counts administer emergency response as needed. Control Room Officer maintained equipment log, maintained and made sure that inventory is accounted for. Data reports for each shift.
SENIOR CONSUMER COMPLAINT ANALYST-DEPARTMENT OF MOTOR VECHICLES
AUGUST 2003-NOVEMBER 2006
Received inbound calls with headset, handled caller's inquiries, took driver’s license information, reinstated driver’s license, updated insurance information, tag title renewed registration. resolved caller's request for service, provide accurate information while maintaining case confidentiality, based on Department policy; document case files with actions taken; work in a team-oriented environment and participate in training sessions, meetings, and provide feedback to team members regarding strategies for improving customer service.
CRIMINAL JUSTICE SPECIALIST- FLORIDA DEPARTMENT OF LAW ENFORCEMENT
AUGUST2000-AUGUST2003
Maintained criminal history record information also performed all tasks associated with maintaining quality and accuracy of criminal data. Knowledge of basic mathematics and law enforcement telecommunication systems. Phone answering, Ability to sort data alphabetically, numerically and categorically; operate video and telecommunications terminals and other office equipment; read and interpret law enforcement data; complex coding instructions; ability to organize and coordinate work assignments; communicate effectively verbally and in writing; ability to establish and maintain effective working relationships with others.
CUSTOMER SERVICE REPRESENTATIVE- METRIS COMPANIES
MARCH 1995- DECEMBER 1998
Inbound calls from customers who had issue with credit card issues, took payments, updated address changes. Handled general billing issues.
EDUCATION
SOUTHERN NEWHAMPSHIRE UNIVERSITY, 2500 N RIVER ROAD, HOOKSETT, NEWHAMPSHIRE,03106
PSYCHOLOGY
Current GPA:3.00
LEADERSHIP
Ministerial staff at Free 2 Worship Ministries
REFERENCES
PASTOR KENYATTA COLVIN-MINISTER FREE 2WORSHIP MINISTRIES 850-***-****
REFERENCES
VERRICKA LEWIS-LAMB, GOVERNMENT ANALYST III
ANGELA DENSON-SUPERVISOR DEPARTMENT OF HEALTH
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