Customer Experience Service
Resume:
Scott Pittz
Surfside Beach, SC *****
*********@*****.***
Very reliable employee with proven track record working in large scale home improvement retail environment. Successfully crossed trained within departments contributing to improving customer experience while growing sales.
Work Experience
Team Lead/Supervisor
Tractor Supply-Myrtle Beach, SC
October 2022 to August 2024
• Overseeing all retail operations while supporting team members with their assigned tasks. Detailed interaction with customers to provide best in class customer service and problem resolution.
• Inventory maintenance of large farm, commercial, and residential products.
• Forklift certified for down stock and truck receiving operations.
• Responsible for daily deposits and cash registers, including self check out.
• Coordinated daily staff scheduling to ensure a consistent flow of department coverage. Head Cashier
Lowe's Home Improvement-Glenmont, NY
September 2018 to August 2022
• Supporting all check-out responsibilities including processing sales, offering customer loyalty plans, extended protection plans and loading merchandise
• Building customer relations by offering customers service greetings, assisting with product location and selection
• Experience with hand-held devices improving customer experience Seasonal Outside/Inside Garden Associate
Lowe’s Home Improvement Center-Glenmont, NY
March 2018 to September 2018
• Greeted customers, helped with product location, selection and pricing
• Provided positive customer experience assisting customers with loading merchandise
• Maintained healthy nursery stock and displays
• Assisted with building product displays, restocking and maintaining merchandise displays Activity Leader Assistant
School’s Out, Inc.-Delmar, NY
February 2017 to March 2018
• Greeted parents and child, child safety and well being
• Assisted with implementing age appropriate recreation and enrichment activities Education
A.S. Degree in General Studies
Maria College - Albany, NY
December 2018 to December 2018
Skills
• Stocking
• Management
• Team Management
• Pricing
• Mentoring
• School experience
• Leadership
• Negotiation
• Retail Sales
• Time Management
• Sales
• Quality Assurance
• Customer service
• Cash register
• Inventory Control
• Cash Handling
• Marketing
• Interpersonal Communication Skills
• Merchandising
• Presentation Skills
• Forklift
• Supervising Experience
• Shipping & Receiving
• Budgeting
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