Human Resources Resource

Sandy Grimaldo

**** ***** *** *******, **, *****

956-***-**** **********@*****.***

Professional Experience

*/****-*/**** **** (6 Seafood Restaurants) Rio Grande Valley, TX HR Director

• Experience Human Resource Director with over 5 years of experience in the field

• Responsibilities overseeing the recruitment, onboarding, and training of new employees

• communication skills and the ability to build relationships with both internal and external stakeholders

• Implement HR policies and procedures; compliance with labor laws and regulations

• Conducted performance reviews and provide feedback to employees

• Developed strategies to retain top talent and reduce turnover

• Managed the development and training program for employees

• Process and oversee payroll for the 6 US based restaurants

(Reason for Leaving: Cost-Containment and recruited by Patrice and Associates) 06/2023-08/2023 Pueblo Tires & Service (14 locations) Rio Grande Valley, TX HR Manager/Operation Manager

• As a Human Resources Manager, effective planning was essential, encompassing recruitment, workplace management, and staying informed about policies impacting operations

• Responsible for setting and achieving the company's objectives

• Conducted job analyses to ensure the selection of the right candidates for each role

• Fostered a positive work culture, creating an environment that enhances employee performance

• Oversaw recruiting efforts for mechanics and management

• Maintained accurate employee records and performance appraisals, insuring proper payroll, benefits, staffing and time off requests

• Encouraged open communication with employees to build strong relationships

• As an Operational Manager establish policies and strategies for smooth organizational operations

• Stayed current on best practices, regulatory changes, and advancements in human resources, talent management, and employment law

(Reason for Leaving: Least tenure, 1 position reduced and closed) 05/2014-10/2022 7-Eleven Corp (1,200 locations) Texas, LA, and East Coast Multiple Managerial Roles, both remote and local

• Hired initially as a GM, promoted to HR/OER, promoted to Regional Operations Manager

• Promoted to Customer Experience Manager in 2020

o Implemented a first-call resolution process, enhancing operational efficiency by 50% and boosting customer satisfaction by 80%

o Developed strategic real-time management recommendations of the automated app review process, contributing to a 12% increase in app utilization and achieving a Top 10 ranking o Used Agile to refine call center processes, resulting in significantly in resolution times o Established a proprietary cloud-based knowledge management tool across the omni-channel (El Salvadore Call Center) solution, increasing agent productivity by 75% o Utilized active listening techniques for call de-escalation, employing positive positioning statements that led to an 80% increase in customer satisfaction survey scores o Analyzed large data sets with Google Analytics to identify website SEO trends Page 1 of 2

Continued management roles for 7-Eleven Corporation:

• As Regional Operations/Restaurant Manager for 2 years o Oversaw multiple-unit locations throughout the US: Texas, Louisiana, and East Coast o Traveled between company locations as needed to manage operations o Responsible for overseeing the daily operations of the assigned branches, ensuring efficient processes within each location, and developing strategies to maximize productivity o Guided management staff in the region, setting performance objective, evaluating, and optimizing operational performance, ensuring regulatory and company standards o Recruited, trained, and supported Area Manager and General Managers o Conducted regular Audits of each location/restaurant ensured all standards and procedures o Identified Ops needs; coached and trained all staff from the GM to the Kitchen staff o Prepared and presented monthly, quarterly, and annual statement, analyses, and reports on operations and finances

• As Human Resources Manager (Operations Excellence Reviewer) for 2 years o Oversaw and developed the full recruiting programs: including descriptions, postings, interviewing, background/reference checks, and hiring of staff; always consulted with upper management on strategic planning, goals and objectives o Tradeshow work toward recruiting of top-tier talent o Served as the representative between the company’s management/employees o Reviewed and process payroll compliance with company policies o Provided guidance to management and employees when complex and sensitivity arose

o Oversaw employee disciplinary meetings

o Executed routine tasks in situations where reasonable accommodations, investigating allegation of wrongdoing and terminations

• As General Manager (acquisition of Stripes)

o Provided outstanding Customer service and always putting our customers’ needs first o Oversaw the daily operations of the store, making sure all goals were met and ran smoothly and effectively

o Motivated the team and created daily goals to meet daily, weekly and monthly sales o Coached and developed employees to reach their highest potential o Built a great relationship with vendors

Additional Experiences

• 8/2013-5/2014 Dillard’s – Business Manager McAllen, TX Education and Skills

• Microbiology Degree - Modesto Junior College Modesto California

• Expert in Physical Security Compliance, NPPI (Non-Public Personal Information) Enforcement, Workplace Violence Prevention

• Proficient in MS Office (Word, Excel, and PowerPoint), MS Access

• Bilingual fluent in English, Spanish and American Sign Language Contact for Interview: 620-***-****

Kent Sieckman, Executive Recruiter *********@********************.***

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