Customer Service Assisted Living
Resume:
KeyAhní Norwood
Phone: 989-***-****
Email:*********@******.***
Experience:
Morley corp.-Escalated Customer service Advisor
October 2018-March 2019
Saginaw,MI
●managed multiple cases handling intense dealer and customer disputes
●Software navigation and typing skills
Hemlock Semiconductor-Team Lead
May 2018- October 2020
Saginaw, MI
● quality management
● Training new hires
● Implemented safety protocols
● Conducted monthly assessments of team to ensure successful production
Lear Automotive-production line worker
November 2020-February 2021
Roscommon,MI
● Assembled and quality checked automotive to ensure safety regulations were met
Wellspring Assisted living- Carestaff shift Supervisor May 2021-August 2021
● Aid in the ADLs of elderly patients
● Administer medication in an accurate and timely manner
● Train new staff
● Manage other the ensure effective care is provided
Edgewood Assisted Living- Mental Support Caregiver August 2021-April 2022
● Aid in the ADLs of Dementia and Alzheimer’s patients
● Provide safe space for patients
Education:
Arthur Hill High School: Graduated June 2017
1st Step CNA: certification received May 2021
Dorsey College: Massage Therapy Program (temporary hold)
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