Customer Service Table Games
Resume:
*** ******** ** *** ** Little River Sc *****
******.********@*****.*** c: 928-***-****
SUMMARY
Business professional with 25+ year’s expertise in supervision, management & customer service/support in manufacturing and gaming industry. Able to process a large amount of data and make informed decisions based on the data received to meet production and customer needs. Leader in adapting to new processes and systems. Experience, skills and competencies include:
●Manufacturing Supervision
●Problem Solving Skills
●Strong Analytical Skills
●Strong Business and Accounting Skills
●Proficient PC Skills
●Strong leadership skills
● Gaming Floor Operations
●Gaming Floor Supervision
●Strong Planning and Organizational Skills
●Outstanding Customer Service Skills
●Detail Oriented and Rigorous
PROFESSIONAL EXPERIENCE
Corning Incorporated, Corning, NY 2018 - Present
Manufacturing Operator
Responsible for all facets of the manufacturing production operation of heavy duty diesel particulate filters including:
Batch preparation
Mixing
Casting
Drying
Cutting
Quality Assurance
Shipping
Bucky’s Casino, Prescott, AZ 2006 - 2018
Table Games Dealer/ Dual Rate Shift Manager (Pit Boss)
Responsible for dealing cards for various table games and excellent customer service. Responsibilities include:
Following very strict guidelines for the dealing process of each table game.
Exchange paper currency for playing chips or coin money.
Pay winnings or collect losing bets as established by rules and procedures of specific card games.
Deal cards to house hands and compare these with players’ hands to determine winners/losers.
Provide instruction to players on rules and objectives of various table games.
Manage various table games and Games Dealers on a rotating shift schedule.
Scheduling and planning of shift workers and breaks.
Conflict resolution
Daily, monthly and annual financial documentation areas of responsibility.
Cliff Castle Casino, Camp Verde, AZ 2001 - 2006
Security Officer - 2001-2002
Responsible for overall security and safety of casino and customers on the gaming floor. Responsibilities include:
Overall casino security and safety.
Observation of customers to identify potential issues.
Direct interaction with customers, managers and external agencies when necessary.
Warehouse Coordinator - 2002-2003
Responsible for Shipping/Receiving and Logistics of products as well as inventory and auditing of storeroom materials. Responsibilities include:
Shipping/Receiving Logistics.
Inventory management and audits
Maintaining Storeroom minimum inventory requirements.
Table Games Dealer/Shift Manager - 2003-2006
Responsible for dealing cards for various table games and excellent customer service. Responsibilities include:
Following very strict guidelines for the dealing process of each table game.
Exchange paper currency for playing chips or coin money.
Pay winnings or collect losing bets as established by rules and procedures of specific card games.
Deal cards to house hands and compare these with players’ hands to determine winners/losers.
Provide instruction to players on rules and objectives of various table games.
Manage various table games and Games Dealers on a rotating shift schedule.
Scheduling and planning of shift workers and breaks.
World Kitchen, Corning, NY 2000 - 2001
Forming Production Supervisor - Snelling Technical Services
Responsible for meeting production goals in the forming process of Corelle Dinnerware at the Pressware Manufacturing Plant. Key responsibilities included:
Provide day to day planning and support for all forming equipment and processes.
Developing daily, weekly and monthly key objectives to meet production targets.
Reporting of operational objectives and production quality to manufacturing.
Supervision of Union workforce.
World Kitchen, Corning, New York 1999 - 2000
Security Officer - Snelling Technical Services
Responsible for day to day security at the Pressware Manufacturing Plant. Responsibilities included:
Rotating Shift schedule.
General security of facility.
Monitoring and authorizing Entry/Exit of all personnel to manufacturing complex.
Maintaining all ISO documentation for the facility.
Premium Beverage Packers, Inc., Reading, PA 1998 - 1999
Shipping/Receiving Coordinator/Supervisor
Responsible for shipping/receiving or all products for manufacturing process. Responsibilities included:
Shipping/Receiving Logistics.
Inventory and Auditing of all products and materials for manufacturing process.
Pennsylvania Electric Company, Philadelphia, PA 1997 - 1998
Warehouse Coordinator
Responsible for coordinating all logistics for warehouse shipping, receiving, packaging of all substation equipment orders.
Trained in fork truck and heavy equipment operation.
United States Geological Service, Philadelphia, PA 1997 - 1998
Administrative Clerk – Topology
Responsible for scanning and preparing topographical maps of the United States for entry into USGS database for GPS systems.
Completed 1 year contract through temporary service.
EDUCATION
B.A. Business Administration Major: Marketing and Management Cumberland University, Lebanon, TN
1997
Business Administration
Corning Community College, Corning, NY 1993
ADDITIONAL TRAINING/SKILLS
Supervisor Effectiveness
Customer Service Excellence
Licensed Gaming Table Dealer
REFERENCES
Daniel C Loucks – Corning Incorporated – Facilities Manager ********@*******.***
Jennifer Skye – Bucky’s Casino – Shift Manager 928-***-****
Nicholas Schmitz – Bucky’s Casino – Shift Manager 928-***-****
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