Customer Support Kitchen Staff
Resume:
Corey Middlebrooks
Macon, GA *****
**********@*****.***
Highly motivated professional with over five years of hospitality experience, known for successfully managing teams, enhancing customer satisfaction, and optimizing operations. Skilled in multitasking, problem-solving, and delivering exceptional service in dynamic settings. Eager to apply strong communication, organizational, and customer support skills in a new opportunity.
PROFESSIONAL EXPERIENCE
Cheddar’s Scratch Kitchen
Kitchen Assistant Manager
Macon, GA
2020 -2023
● Managed a team of 15 kitchen staff, improving overall efficiency by 20% through optimized scheduling and workflow management.
● Implemented a new inventory system, reducing food waste by 15% and saving the company $10,000 annually.
● Enhanced customer satisfaction scores by 25% by ensuring timely and high-quality food preparation.
● Conducted staff training sessions, leading to a 30% improvement in kitchen staff performance and retention.
● Resolved customer issues and complaints promptly and effectively, resulting in a 30% increase in overall customer satisfaction and repeat business.
Cheddar’s Scratch Kitchen
Cook
Macon, GA
2018 - 2020
● Prepared and cooked food items according to recipes and quality standards, contributing to a 10% increase in customer satisfaction ratings.
● Assisted in developing new menu items that increased sales by 12%.
● Maintained a clean and organized work environment, consistently passing health and safety inspections with high marks.
● Collaborated with team members to ensure timely and efficient food service, resulting in a 15% reduction in customer wait times.
EDUCATION
Central High School
High School Diploma
Macon, HA
SKILLS
● Hard Skills: Customer Service, Team Management, Inventory Management, TIme Management, Training and Development, Microsoft Office Suite, Data Entry, Multitasking, Quality Control
● Soft Skills: Problem-Solving, Communication, Organizational Skills, Attention to Detail, Conflict Resolution, Adaptability, Active Listening, Leadership, Empathy, Patience
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