Data Management It Support

RUSSELL D. UNDERWOOD

***** ****** ***

Mechanicsville Virginia 23116

***-***- **** *****: **********@*****.***

Summary

•More than 30 years’ experience providing IT support services to Federal and State governments and commercial clients; 15 years managing IT services operations; 7 years’ experience managing Warehouse and Facility operations; 10 years data management and storage solutions.

•Seven years managing Logistics/Depot operations supporting 60,000 equipment items – laptops, PCs, servers and peripheral equipment; management oversight for Purchasing, Warehouse and Shipping/Receiving departments; maintenance and inventory control for local and remote warehouses

•Ten years data management and storage solutions to include Archiving

•10 years Vulnerability Analysis

•Owned and managed computer business including on-site maintenance contracts to various medical facilities.

•All Windows OS, Linux, Red Hat, Unix Solaris 8-11, MS Office Products, Remedy 8.1 and Service Center software packages.

Experience

08/22 - Present

Apex Systems

Security Analyst – Create a security design plan to go from the current on prem vulnerability scanning and malware testing architecture to three new data centers co-located throughout the US (FRB DC Modernization effort) Main duties are to learn the current way of doing vulnerability scanning and design a new plan with a tactical and strategic approach. Coordinate and present to numerous stakeholders to get a design approved and implemented. Coordinate with Network and VM Ware teams to build and create all ports and protocols needed to ensure seamless transition 2nd Quarter 2023.

Contract extension additional duties to include:

Creating a road map to correct authentication failures across the enterprise. Analyze 100K IP’s plugins to determine good credential check vs failed credentialed scans. Work with product owners to mitigate the device to achieve a good authenticated scan.

Moving all Tenable.sc scans over to Tenable.io. Daily operational maintenance with Tenable.io, Tenable Nessus Manager and Tenable.sc. Update all Tenable Agents, Tenable Scanners and Tenable Agent Manager with latest software. Work with product owners with Nessus Agents connections.

11/2021 – 08/2022

Telos Corporation

Vulnerability Analyst – Create and maintain scans across the GSA enterprise. Coordinate with stakeholders on upcoming vulnerabilities. Monitor open source and commercial feeds for new threats that could impact the Enterprise. Work with vendors to determine false positive findings vs actual vulnerabilities. Create scan jobs via Tenable Security Center or Nessus Managers Maintain and create threat assessment SOPs for the Security Scanning Team. Send out daily communications to ISSO’S and ISSM’ on statuses of high-profile findings. Daily usage of Incident management ticketing software (ServiceNow and Remedy). Analyze Operational Directive from CISA on how they might impact our customer base.

04/2018 – 11/2021

Agile Defense

ACAS Vulnerability Engineer – Managed all ACAS Security Centers and Scanners across the USMC assigned to the MCCOG in Quantico Virginia. Installed HBSS on all scanners, created queries against HBSS data, ensured trusted network list stayed up to date. Setup ACAS asset list, updated customer Repositories and created scheduled scan jobs across the enterprise. Troubleshoot bad scans, repair and rescan jobs and verify needed plugins exists. Provided Linux backend support on all Security Center servers and scanners with local scans, patches and yum updates. Upgrade Nessus and Security Centers software during scheduled outage windows. Implementing plans to install Nessus Manager and agents across the Enterprise. Updated plugins and open IAVM and worked directly with the audit team to ensure all systems stayed compliant. Maintained all servers with team to include: upgrade servers, run new kick starts for new rebuild, Reconfigure IP’s and update server certificates. Perform all maintenance needed to ensure Linux systems stay operational and available at a greater than 96% level.

02/2018- 04/2018

Berico Technologies

Senior Solutions Architect- Main focus was governance support when moving data from an on-premise architecture to the AWS cloud architecture. Provided guidance to the team in the area of STIG updates, Vulnerability scans and GRC (Governance, Risk and Compliance). Provided direct support to the NGA data center located in Dahlgren Virginia. Support was in the area of Data Migration to the AWS cloud.

07/2017 – 11/2017

ProCleared LLC

Senior Tactical Data Program/Project Manager- NGA TIAX Project Manager for NSG Video Services (NVS). Oversee the sustainment of NVS Program: ingest, stores & serves up Full Motion Video (FMV) and Wide Area Motion Imagery (WAMI) in NGA’s long-term tactical data library. Technical SME and advisor on tactical data systems. Coordinated technical exchange meetings (TEMs) with the Intelligence and DoD Communities. Project Manager and Technical advisor on the Data Migration team focused efforts of migrating over 24 PB of FMV and WAMI data from near line and online storage repositories to AWS cloud services. Manage and oversee a dual operations data center during the migration process in conjunction with completing a viable solution in the AWS cloud. Coordinate with NVS FSR’s on day to day operational requirements in preparation of the Data Migration project and NVS shutdown in Dahlgren Virginia. Member of source selection panel on the GDAC and BAE/NCL Migration contract. Provided technical insight in preparation of the PWS and SOW for the E-SITE contact for NVS FSR support in Dahlgren Virginia. Over 10 Years of Tactical Data support and technical SME across all WAMI and FMV platforms and data types.

09/2012 – 07/2017

NJVC LLC

Datacenter Manager and Technical SME for NVS operations- Manage a staff of 11 FSR’s with all day-to-day operations of the 24 X 7 datacenter. Duties to include inventory management, registry compliancy, system upgrades, systems engineering and being the liaison between JWAC and NGA and JWAC and the GPMO. Managed a Windows 7 upgrade to Windows 10, utilizing SCCM pushes from NGA. Additional duties to include being a stakeholder in several meetings per week with our mission partners. Technical advisor for maintenance outages and issues. SLA adherence and day-to-day operations of a 24x7 data center. Expertly fuse knowledge, skills and abilities in the fields of management, leadership intelligence/imagery and system administration to identify and resolve multifaceted problems. Regularly conduct and/or oversee extensive research to aid in solving complex obstacles, gather statistical data to take note of trends and patterns for further evaluation and risk mitigation. Proven track record of solving dynamic challenges in a fast paced and time-sensitive environment. Provide system and capability briefings to senior management and site visitors. Employ a wide range of skills ranging from performing tedious system administrative functions to engaging in detailed technical discussions and system design. Responsible for data management of over 27 PB of data spread across 2 libraries to include offline, near line and online data. Manage all special projects to include RFI, data manipulation and reconfiguration.

01/2007- 09/2012 Airborne Segment Lead/Systems Administrator

Provided 24 X 7 support on the Airborne Systems that are located at JWAC in Dahlgren Virginia. Duties included but no limited to: creating accounts, managing accounts and logins, providing statistical reports to all parties, improved processes and procedures for the team, maintain logs and tape library, replaced failed components and process for replenishment and several other standard systems administrator duties. Segment Lead duties are attending TEM’s, generating 24 X 7 work schedules, working directly with the TDIS team to resolve all issues, scanning and patching servers as needed. I deal with all day-to-day operations that concern the Airborne Segment and report directly to the NIES lead. System platforms are Unix Solaris 8, Unix Solaris 10, Linux, Red Hat and Windows.

02/2006-01/2007 ILS Branch Chief and PS Lead

Manage logistics team to provide maintenance support for all IT/IS GFE equipment. Design and implement RFID warehouse this includes selecting a vendor, doing a site survey and write a new business process. I was a member of the ERP Analysis Project which was formed to select a new Enterprise System to take our company to the next level of business. Provide logistics and transition support to all of Production Systems groups. Maintained all of the Maintenance Agreements, Service Contracts and BPA’s that support the IT IS contract.

01/2004-02/2006 Information Logistics Management

Manage logistics operations for the corporate office. Propose best practice methods of operation between Accounting and Purchasing departments. I negotiated off site Warehouse/Office space to satisfy ongoing government requirements. Setup contracts for 3PL companies to assist in shipping and tracking GFE/GFA equipment. Implement Engineering Change Proposals to the Government for cost saving with-in the logistics arena. Manage the Material Management system that communicates with Business Services system. This is to include implementing a new inventory tracking module. Manage Shipping and Receiving with-in Information Logistics Company wide. Provide information for ROM’s that are to be submitted to our customer. I held the primary lead position for Enterprise Desktop Support.

04/1996-01/2004

Telos Corporation

Logistics/Depot Manager- Overall responsibility for corporate logistics activities including Repair Depot, Purchasing, Shipping/Receiving and Warehouse facility operations; developed and maintains the corporate ISO9001 procedures and responsible for employee TQM training. I managed the day-to-day operations for our Depot and Warehouse Facilities, this included vendor maintenance contracts, cleaning schedules, security and Quarterly budget goals. It was my responsibility to design, purchase and setup office and lab space throughout 3 warehouses with about 40,000 square feet. Setup was difficult and always changing as new contracts came on board. It was my responsibility to maintain FIFO repair and the most effective and efficient work flow. I had to coordinate phones, IT connections, power requirements and office and lab furniture. I was responsible for purchasing test equipment and maintaining maintenance contracts to minimize downtime and ensure prompt repair and return. My team of 10-20 employees maintained all Warranty and Non-Warranty support for over 15 Federal Contracts. The ARISS Army Recruiting contract alone was over 20,000 laptops. U.S. Census Contract another 8,000 laptops and peripherals. The RAPIDS Army ID Card Contract was 7,000 workstations/servers and 10,000 printers.

Project Manager- Managed the Commonwealth of Virginia Department of Social Services IT Support Services contract, a statewide contract. Responsible for technical support centers positioned throughout the Commonwealth to ensure service level agreements were achieved and sustained; developed sparing strategy and inventory reorder points; met with customer staff weekly to ensure customer had accurate, complete information regarding the status of the Commonwealth’s IT equipment and systems. The Customer base for this contract exceeded 1000 users locally and several thousand statewide. I managed a staff of 20 to 30 full time, part time and sub-contractor technicians at various field locations.

Certifications/Training

•AWS Architecture Course Study (in-progress)

•Amazon Web Service Intermediate Course

•Agile SAFE processing

•Linux Certified Administration Specialist Professional

•MCITP Windows 7 Enterprise Desktop Administrator

•Security Plus Certified 2008 Edition

•Sun Solaris Courses: MySQL, SunVM, Sun Cluster 32, ACSLS, Unix Admin 10 and several others from 1/8/2007 to present

•F5 BIG-IP APM Course Completion and F5 BIG-IP LTM Course Completion

•APICS Seminars 2004/2005 RFID, Lean Process, Best Practice Methodology

•IT/IS Six Sigma Specialist Training

•Dell Latitude, Optiplex and Server certifications

•IBM Think Pad Certification

•HP Omni Book Certification and HP Laser Printer multiple Certifications

•Technical courses to include: Compaq Server Repair, Managing a Network, Database Management and Network Wiring.

•Management Courses including TQM Management, Manage the Manager, How to cope with stress and Working “Outside the Box”.

•Linux Academy - Solutions Architect course study (100 hours)

•Linux Academy – AWS Essentials course completion (20 hours)

•Remedy 8.1 Certificate

•ACAS 5.3 Certificate

•HBSS 201 and 301 Certification

•CASP +CE CompTIA Certification

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