Service Manager Sales

crslmn@Michael gmail.com Riverview, J Schreffler FL +1-941-***-****

WORK HISTORY

Assistant Service Manager at Gettel Automotive, Inc. 12/2011 - Current (13 years)

*Assistant Service Manager 12/2011- Present Toyota of Lakewood, Bradenton, FL Greet and write up customers, perform walk around Prepare repair orders and estimates for service Ensure customer satisfaction while reaching sales goals

Assistant Service Manager at Courtesy Nissan

06/2009 - 11/2011 (2 years)

*Assistant Service Manager 6/2009 - 11/2011 Courtesy Nissan, Tampa, FL Greet and write up customers perform walk around Prepare repair orders and dispatch to the technician Prepare estimates and make service recommendations Ensure customer satisfaction while reaching sales goals Service Consultant at Mazda of Wesley Chapel

02/2007 - 11/2008 (2 years)

*Service Consultant 2/2007 - 11/2008 Mazda of Wesley Chapel, Wesley Chapel, FL*Greet and write up customers make recommendations*Put together estimates after inspection and communicate to customer*Ensure customer satisfaction through out repair including follow up Service Manager/Sales Manager at Tires Plus Sarasota 11/2005 - 01/2007 (1 year)

*Service Manager/Sales Manager 11/2005 - 1/2007 Tires Plus Sarasota/Bradenton, FL*Greet customers and qualify their needs for products and services*Recommend products and services that best fill their needs*Prepare estimates and relay information with techs*Make sure techs have what they need to do the job correctly*Ensure customer satisfaction*Report sales numbers and monitor profits and loses Service Manager at Allied Tires and Service

03/2004 - 11/2005 (2 years)

*Service Manager 3/2004 - 11/2005 Allied Tires and Service, Sarasota, FL*Responsible for making sure vehicles are inspected and any services or repairs are done in a timely fashion and correctly*Prepare estimates and relay information to the customer*Make sure techs have all the parts and supplies needed to perform their jobs*Ensure all company policies are followed by entire staff*Handle any complaints that come up Sale Associate at Radio Shack

11/2003 - 03/2004 (4 months)

*Sale Associate 11/2003 - 3/2004 Radio Shack, Bradenton, FL*Helped customers find the right products for their needs and that they had everything to get the most out of those products*Answer any customer questions that may arise*Program and demonstrate products Sales Professional at Gettel Management Group

03/2003 - 10/2003 (1 year)

*Sales Professional 3/2003 - 10/2003 Gettel Management Group, Sarasota, FL*Assist customers in finding the right vehicle for their needs Route Sales Manager/Route Sales Driver at The News Group 04/1998 - 03/2003 (5 years)

*Route Sales Manager/Route Sales Driver 4/1998 - 3/2003 The News Group

(magazine distributor) Multiple Locations, FL*Make sure my drivers had everything they need to perform their jobs*Set up new accounts, handle any concerns, ensure customer relations*Fill in for vacations and sickness*Keep up with vehicle maintenance and repairs*Ensure plan a grams are being followed and there is plenty of product for displays through out stores*Assist depot manager in warehouse operations Route Sales Driver at Lakeport Distributing

09/1992 - 04/1998 (6 years)

*Route Sales Driver 9/1992 - 4/1998 Lakeport Distributing (magazines), Erie, PA*Deliver and set up books and magazines at various stores*Ensure product levels for maximizing sales*Prepare plan a grams and displays*Handle any customer concerns and increase displays when possible*Take care of the maintenance of my assigned vehicle*Prepare orders of product for accounts

SKILLS

Safety certified, C.P.R.,First, 0 year

LANGUAGES

English, Bilingual

ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

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