Data Entry Customer Service

Carmela Robinson

Columbus, OH ***** ~~ 614-***-****

**********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

• Team player, organized, detail-oriented with open willingness to help others and enjoy researching data

• Customer service driven

• Possesses knowledge of AP processes: 3 way matching, coding, batching, data entry, invoice discrepancy research, account reconciliation, check runs, month end close, 1099 and RE Tax processing, strong vendor and customer relations

• Promas, MRI, Lawson, Great Plains Accounting, AS400, ADP, Microsoft Office Suite, Outlook, Salesforce, Avatar

• Some knowledge of Insurance Industry and it’s Compliances and Corporate Regulations

• Specifically seeking Remote work in Data Entry, Customer Service/Relations, Data Validation, Data Processing

WORK EXPERIENCE

Nationwide Insurance Nov 2020 – Oct 2023

Submit Processor

• Ensure complete and accurate data is entered into systems for trial and formal applications

• Load, label and Index batches into UD and Vision to create a policy

• Review and import insurance policy documents into Vision for submission

• Review and complete transactions in assigned queues/inboxes

• Reclassify and reassign transactions to the correct team/queue

• Research and process NIGO transactions according to findings

• Perform training presentations on various procedures via Microsoft Teams

• Interact and assist teammates via Microsoft Teams Chat

• Reassign submitted cases to Case Managers and Underwriters

• Participate in daily Team Huddles

• Assist teammates when needed

Canon Business Process Services Apr 2020 – Nov 2020 Data Entry/Validation Clerk

• Performed data entry processes into a database

• Performed assigned tasks and projects

• Processed special and recurring reports and administrative records

• Verified and corrected information, codes and account numbers as necessary

• Ensured complete and accurate data entries into system Laid off (Pacsun/EddieBauer) followed by COVID-19 pandemic Feb 2020 – Apr 2020 PacSun/Eddie Bauer (PSEB) Feb 2019 – Feb 2020

Merchandise Processor (QA)

• Examined merchandise for accuracy, generated price tickets to reflect correct UPC/SKU codes

• Verified package content and proceed with short shipment process as necessary Email/Chat Representative

• Assisted customers with orders, inquiries and issues with their accounts via email and/or chat HKT Teleservices (for various projects) Jun 2018 – Feb 2019 Customer Service Rep

• Assisted guests/hosts with their travel plans, experiences, listings, payments/payouts

• Received inbound calls from customers and delivery services regarding purchases on customer’s accounts

• Researched account reconciliation issues and place outbound calls to update customer

• Submitted special requests to various departments to update customer’s accounts with correct information

• Made outbound calls on previous consumer's service requests and verify the accuracy and validity of such

• Crossed and up-sell other services through effective questions and conversation Teleperformance/Alliance Data Jun 2017 - May 2018

Customer Care Representative

• Assisted customers with sales orders, adjustments, discounts, complaints and inquiries Granny Nannies /Parkside Village/Scioto Community/Summit’s Trace STNA/Home Health Aide May 2013 - May 2017

• Provided routine daily nursing care and services in accordance with the resident’s assessment and care plan JP Morgan Chase

Operations Analyst Jan 2007 - Feb 2013

• Managed verification and processing of loan modification project which increased from 300 to 3000 loans a month

• Performed daily verification of loan payoffs and remittances

• Verified available funds in Investor bank accounts prior to payoff processing

• Completed monthly departmental desk top audits; communicated & requested corrections of discrepancies

• Liaison between Pymt Processing and Freddie Mac for approval of Negative Principal reversal requests

• Maintained Negative Principal tracker and research to ensure processed within Investor guidelines

• Imported/exported data into various databases and spreadsheets for payoff reporting/remitting

• Prepared quarterly and annual audit packages as requested by Investor and Management

• Queried data in Passport, Access and ran scripts to update MSP payment history

• Downloaded tier ratings and uploaded daily remittance data to Sharepoint for Management book

• Built databases for proof balancing and month end cutoff processing EDUCATION

DeVry University

Bachelor of Business Administration Dean’s List

Concentration: Business Information Systems

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