Senior Executive Bpo Experience
Resume:
Mubeenur Rahman B
Mob : +91-978*******
Email : *********@*****.***
CAREER OBJECTIVE
To excel in providing customer centric solutions, strive and achieve organizational goals, thereby elevating myself to superior and managerial levels.
WORK EXPERIENCE
INTERNATIONAL LEATHER MATERIALS, CHENNAI
Senior Executive October 2012 – Till Date
Work Profile
Accounts & Admin
Supervise /Handle Customers’ accounts
Arrange/Generate Invoices, Debit Notes and Credit Notes
Supervise/Handle reconciliation of Customers’ accounts
Handle multiple companies accounts and their Bank statements
Handle payments to Suppliers and Office utilities – Online & Offline
Handle everyday expenses
Liaise with banks, financial organizations for Business Loans, Mortgage Loans, etc., for Company’s financial needs
Keep track for paying Loan EMIs, Credit Card payments
Handle recruitment
Handle house keeping
Customer Coordination
Organize products for samples and bulk supplies
Check for quality, colour/finish and overall appearance before submission of samples
Communicate with customers on their queries/issues through calls, emails & chats
Raise complaints with suppliers regarding quality/quantity issues
Resolve any pricing, billing, payment issues
HCL TECHNOLOGIES – BPO SERVICES, CHENNAI
Senior Technical Support Officer February 2008 – March 2010
Process: AT&T Yahoo HSI, a process involving ISP
Work Profile
Help customers in connecting to the internet
Help customers access their email account(s), send/receive emails
To configure modems/routers for wired/wireless connections
To register new connections & enable new customers with their connectivity
ALLSEC TECHNOLOGIES, CHENNAI
Senior Customer Support Officer April 2006 – January 2008
Process: USDirectory.com, a process involving Yellow Pages listings
Work Profile
To register new customers & enable their account
To educate customers about their listings
To update information of the customers on their web pages
To search Internet through the primary web site or other search engines
EDUCATION QUALIFICATION
M.Sc. Computer Science
TECHNICAL SKILLS
MS Word
MS Excel
MS Power Point
Tally ERP
Basic Desktop Trouble Shooting & Basic Network Trouble Shooting
Email Configuration & Trouble Shooting on MS Outlook & Outlook Express
ACHIEVEMENTS
Top Performer (Team wise) for the period of January 2009 to March 2009 in HCL Technologies - BPO Services
Top Performer (Team wise) in using ICE - utility of Client for the month of July 2009 in HCL Technologies - BPO Services
Stood among the Top 5 in the entire facility in using ICE – utility of Client for the month of July 2009 in HCL Technologies – BPO Services
PERSONAL INFORMATION
Father’s Name : B Munibur Rahman (Late)
Date of Birth & Age : 2nd May, 1977 - 44 Yrs
Sex : Male
Marital Status : Married
Languages Known : English & Tamil
Address : 23/11, Thayar Sahib 2nd Lane, Mount Road,
Chennai, 600002
E-mail : *********@*****.***
******.******@**********.***
Passport Number : J9424557
DECLARATION
The above given information is true to the best of my knowledge.
DATE :
PLACE : CHENNAI B MUBEENUR RAHMAN
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