Human Resources Pharmacy Technician
Resume:
Heath Phillips
Retail Management Medical Administration and Pharmacy Practice
Crosby, TX 77532
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Dedicated business professional with versatile background of skill sets and valuable resources acquired through intensive training and hands on experience in various organizations. Detail oriented with exposure to many different fields of discipline in medical, retail, management, human resources, and organizational psychology.
Work Experience
Support Manager
Wal-Mart
January 2016 to May 2017
• Responsible in driving sales for the facility, merchandise presentation, and accurate signage/pricing
• Provided guidance to hourly associates in company initiatives and day to day department operations.
• Ensured compliance with policies, procedures and ethical standards.
• Lead the safety team in aspects pertaining to safe work practices, and local/federal organizations.
• Responsible in meeting or exceeding financial performances, inventory control and asset protection.
• Modeled role in training, teambuilding, and community involvement.
• Provided supervision and development opportunities for hourly associates and department managers by coaching, mentoring, assigning improvement tasks, and ensuring diversity awareness. Pharmacy Technician
Wal-Mart
August 2015 to January 2016
• Evaluated business summary reports and collaborated with the charge Pharmacist.
• Ensured compliance issues were in place per State Board and Wal-Mart SOP's.
• Maintained retention records within state compliance.
• Billed insurance claims, medical data entry, and administrative tasks.
• Overseen inventory levels of all medication's, maintained expirations and ordered supplies as needed.
• Maintained a professional atmosphere with patients, providers, and pharmacy staff. CO Manager
Kroger
October 2012 to June 2015
• Innovative solutions for customer 1st programs utilizing heat equipped sensors, and monitors.
• Worked directly with specialty management to pre plan purchasing demographics using scan data and Kroger plus card for each department.
• Incorporated an all organic section in of produce in the Crosby location.
• Preplanned neighborhood events and holidays.
• Overseen and budgeted proper merchandise for inventory management and vendor management.
• Responsible for all regulations, compliance, and overall store operations.
• Responsible for a ground up build of Starbucks at the Kingwood location achieving 20% under budget.
CO Manager
Wal-Mart
February 2010 to February 2012
• Supervises, counsels and utilized organizational psychology theories for 250 hourly associates, 30 hourly supervisors and 7 salaried managers to reach optimum levels of their careers to mesh into company direction.
• Dedicated and technically skill in all departments.
• Excels in resolving employer challenges through providing solutions in HR, customer issues and overall store operations.
• Consistently checked systems and processes to increase customer satisfaction, financial performance, efficiency in task management, and inventory control.
• Completed and assigned task in admin using Microsoft office, Conexus, smart and introductory QuickBooks.
• Ensures compliance with Wal-Mart SOP's, and state/local organizations, such as OSHA, EPA, Fire Marshalls.
• Drove financial performance for all departments by ensuring sales and profits goals are achieved. Implemented solutions for any deficiencies, typically using P&L, purchase and operating reports. Assistant Manager
Wal-Mart
February 2008 to February 2012
• Directly responsible for scheduling, hiring, firing and training.
• Ensured total store which included 50+ departments were stocked, merchandise presentation and overall preparations for opening business.
• Closely managed department managers for proper merchandising techniques, seasonally correct inventory purchases, accommodate new inventory for a particular department, held department managers accountable for their individual store operations. Mentored, coached for areas of improvement pertaining to any deficiencies.
• Reduced inventory two years in a row for total store, utilizing new innovative solutions and report analysis.
• Pressed sales to a personal best at 93 million yearly, 0.51% shrink rate, and trended weekly sales between 1.5-1.8 million weekly.
• Strategic planning for night shift being production minded and evaluating by the amount of employee hour's vs productions hours estimated.
• Increased employee night coverage by an average of 35-40 associates, by implanting various pilot schedules. In turn this increased efficiency in overnight operations as well as a reduction in overtime totaling less than 10 hours weekly.
• Planned and delegated in the merchandising aspects of all areas including seasonal products. Ensured liabilities are sold through first to prevent unnecessary markdowns.
• Executed high standards in customer relations, regarding dissatisfaction with vendor products, sales associates, or other root causes to ensure a pleasant shopping experience. Lead Pharmacy Technician
Wal-Mart
February 2006 to February 2008
• Charge of all prescription filling, daily technician duties and scheduling.
• Kept retention records with the allotted time per State Board of Pharmacy.
• Keyed in schedules, approved time off, vacations and holiday time for technicians, and cashiers.
• Recorded inventory for all prescriptions including C2 narcotics.
• Drove prescription fills up from 250 daily to over 400.
• Evaluated business summary reports to analyze production and sales opportunities. Office Manager
Tri City Family Clinic
February 2005 to January 2006
• Responsible for all accounts payable and receivable
• Tracked inventory assets and reconciled depreciation of equipment.
• Overseen the current medical records to ensure we were in compliance.
• Handled patient complaints and if needed, forwarded them to the proper organizations or charge Physician.
• Charge of clinic and employees, with 3 RN, 1 LVN, 2 General Physicians, 1 Physician Assistant, 1 Cardiologist, 2 medical billing, 2 front office and 1 Administrative Assistant.
• Managed compliance within OSHA guidelines.
• Keyed schedules, hired, fired and implemented new ideas of job descriptions for cross training RN and administrative tasks.
• Direct charge of overall day to day operations and profitability within collaborations of Charge Physician/Owner.
• Lead a free health fair with 6 specialists ranging from orthopedics to Internal Medicine, community involvement from local authorities, pharmaceutical reps, and the city hospital. Tremendous turnout of over 800 patients. Many of which were screened for preventive care free with donations and volunteer efforts within the community.
Education
BBA in organizational psychology
American InterContinental University-Online
AABA in Healthcare Adminstration
American InterContinental University-Online
Certificate in Pharmacy Technology
Penn Foster
Skills
• INVENTORY (10+ years)
• TRAINING (5 years)
• STRATEGIC PLANNING (4 years)
• ACCOUNTING (2 years)
• FINANCE (2 years)
• Sales
• Organizational Skills
• Marketing
• Computer Literacy
• Medication Administration
• Customer Service
• Scheduling
• Management
• problem solving
• Time Management
• Leadership Experience
• Budgeting
• English
• Pharmacy Technician Experience
• Medical Terminology
• Sales Experience
• Outside Sales
• Compliance Management
• Medical Billing
• Profit & Loss
• Healthcare Management
• Recruiting
• Vendor Management
• Inventory Control
• Insurance Verification
• Human Resources
• Negotiation
• Management Experience
• Retail Management
• Project Management
• Pricing
• Payroll
• Compounding Medications
• Interviewing
• Store Management
• Leadership
• Restaurant experience
• Restaurant management
• Food safety
• Conflict management
• 10 key calculator
• Typing
• Microsoft Office
• Office Management
• Accounts Receivable
• Merchandising
• Sales management
• Purchasing
• Medical Office Experience
• QuickBooks
• Medical Coding
• HIPAA
Certifications and Licenses
Certified Pharmacy Technician (CPhT)
Driver's License
National Pharmacy Technician Certification (PTCB)
Assessments
General Manager (Hospitality) — Proficient
February 2020
Solving group scheduling problems and reading and interpreting P&L statements. Full results: Proficient
Customer Focus & Orientation — Proficient
July 2020
Responding to customer situations with sensitivity. Full results: Proficient
Management & Leadership Skills: Impact & Influence — Proficient July 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Organizational behavior
• Staff Development and Training
• Strategic Planning
• Managerial Finance, Marketing, Accounting, and Economics
• Report and Document Analysis
• Inventory Management
• Expense Reduction
• Business Innovations and Research
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